VoIP NOC Engineer

• Experience in handling ILD customer complaint issues such as ASR, ACD, Call failure, calling card Call Failure, FAS, no RBT, mute call, NLD/ILD roaming call failure, CLI issue, one-way audio etc.
• Initiation and effective management of Trouble Ticket (TT) through the closure, paying close attention to the SLA requirement and capturing all relevant.
• Routing the traffic for ILD carriers as per RA requirement.
• Checked Carrier wise performance Report, IP report Band Width Utilization Report.
• Coordination with different carriers while new interconnection or active carriers.
• Monitoring of Soft Switch and take corrective action.
• Analysis of Hardware/Software related alarms in coordination with Vendor and resolve the issue.
• Daily analysis of ASR ACD.
• Experience in various Protocols, e.g. SS7, SIP, SIGTRAN H.323 etc. to diagnose any reason for call failures.
• Experience in Handling performance-based issues such as low ASR, low ACD, high PDD, and blocked circuits
• TECHNICAL/FUNCTIONAL SKILLS REQUIRED
• Experience on NMS, SBC-Genband, Dialogic-SBC, Sansay, a Billing server, or any other Soft switch and Media Gateways.

SOFT SKILLS REQUIRED:

• Excellent analytical, problem-solving and technical troubleshooting skills
• Strong verbal and written communication skills;
• Ability to remain composed and professional in stressful, high-pressure situations