You will be responsible for:
- Making high-stakes decisions in real-time to resolve critical telecommunications issues
- Developing and maintaining strategic relationships with 100+ telecommunications vendors, including major global carriers, with decisions impacting multi-million-dollar contracts and service quality for Fortune 500 clients
- Leading time-sensitive troubleshooting efforts for high-priority enterprise clients
- Architecting bespoke telecommunications solutions in collaboration with Sales and Pre-sales teams to secure and retain top-tier clients
- Influencing customer decisions and strategies related to telecommunications solutions
- Serving as the telecommunications subject matter expert, collaborating closely with Infrastructure, DevOps, Engineering, and Product teams to drive platform improvements and feature development
- Continuously evaluating and implementing new technologies to maintain Cyara's competitive advantage
- Providing expert guidance on complex telecommunications architectures, including SBCs, troubleshooting critical issues in real-time, and collaborating with internal teams to develop cutting-edge solutions
- Ensuring compliance with evolving telecommunications regulations, particularly in the US and EU markets
- Collaborating with cross-functional teams to drive platform improvements based on telecommunications expertise
- Negotiating cost-effective solutions with carriers that directly impact profit margins
Let's talk about your skills/expertise:
- Ability to make high-stakes decisions quickly and effectively in a complex, fast-paced environment
- Demonstrated ability to influence and guide customer decision-making processes
- Flexibility to work across multiple time zones, with a particular emphasis on aligning with US business hours
- Comprehensive mastery of telecommunications channels and Network Services, including Voice/PSTN, Mobile/SMS, WebRTC, MPLS, and AWS
- Exceptional problem-solving skills, particularly under pressure and with limited guidance
- Ability to work effectively with ambiguity, adapting to changing priorities and unclear situations
- Expertise in live troubleshooting of critical issues within a complex platform environment
- Comprehensive mastery of telecommunications channels, Network Services, and SBCs
- Strong leadership and communication skills to influence cross-functional teams and drive technological innovation
- Deep understanding of telecommunications regulatory frameworks in key global markets
- Proven track record in strategic vendor management and negotiation
- Strong business acumen to align telecommunications strategies with overall company objectives
- Ability to quickly learn and operate Cyara's complex CX Assurance platform
Education & Experience:
- 5+ years of extensive experience in Telecommunications or Contact Centre domains, with a focus on high-value enterprise solutions
- Demonstrated experience in managing relationships with major telecommunications carriers
- Proven track record of implementing innovative telecommunications solutions in a global enterprise environment
- Experience in collaborating with sales teams to secure high-value contracts
- Background in navigating complex regulatory environments in the telecommunications industry
- This role offers a unique opportunity to shape the future of Cyara's telecommunications infrastructure through high-impact decision-making and strategic thinking, directly contributing to our global expansion strategy and competitive advantage.
