VoIP Architect / Unified Communications Architect
Role Summary
The VoIP Architect is responsible for designing, implementing, and optimizing enterprise‑grade Voice over IP (VoIP) and Unified Communications (UC) solutions. This role ensures secure, scalable, high‑availability voice and collaboration services aligned with business and network architecture standards.
Key Responsibilities
Architecture & Design
- Design end‑to‑end VoIP and Unified Communications architectures (on‑prem, cloud, or hybrid)
- Define call flows, dial plans, SIP trunking, and numbering strategies
- Ensure high availability, redundancy, and disaster recovery for voice platforms
- Create technical standards, reference architectures, and design documentation
Implementation & Integration
- Lead VoIP deployments and migrations (TDM to IP, legacy PBX to UC platforms)
- Integrate VoIP with enterprise systems (AD, CRM, contact center platforms, SBCs)
- Work with network teams to ensure QoS, bandwidth, and latency requirements are met
- Support integration with collaboration tools (Teams, Zoom, Webex, etc.)
Platforms & Technologies
- Architect and support UC solutions such as:
- Cisco CUCM / Webex Calling
- Microsoft Teams Phone
- Avaya, Genesys, or Zoom Phone
- Design and manage:
- SIP, RTP, SRTP
- Session Border Controllers (AudioCodes, Ribbon, Oracle)
- Voice gateways and IP phones
Leadership & Collaboration
- Act as technical authority for VoIP and UC initiatives
- Mentor engineers and provide architectural guidance
- Collaborate with vendors, ISPs, and telecom providers
- Participate in RFPs, vendor evaluations, and cost optimization
