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Job Description
Description
We are seeking a Voice Support Representative to join our team in India. The ideal candidate will be responsible for providing exceptional customer service through voice interactions, resolving queries, and ensuring customer satisfaction. This role is perfect for individuals looking to start their career in customer support.
Responsibilities
- Provide excellent voice support to customers via phone calls.
- Resolve customer queries and issues in a timely manner.
- Maintain a high level of customer satisfaction through effective communication.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with team members to enhance service quality and efficiency.
Skills and Qualifications
- Excellent verbal and written communication skills in English and local languages.
- Strong problem-solving skills and ability to think quickly on your feet.
- Basic knowledge of customer service principles and practices.
- Familiarity with call center software and tools is a plus.
- Ability to work in a team-oriented environment and handle stress effectively.
More Info
Key Skills
About Company
Artech is the largest Women & Minority owned IT staffing firm in the US, with US$ 800 million annual revenue run rate in 2021 and a footprint across the globe. With nearly three decades of experience, Artech empowers businesses through applied human intelligence and offers a spectrum of services that include Workforce Solutions (Contingent Staffing, Bulk/ Project Staffing, Master Vendor, RPO, Direct Hire and Payroll Transition) and Project-Based Solutions (Digital Experience, Technical Operations, Technical Development, Business Operations & Digital Platforms). Artech works with over 90 Fortune 500 clients across USA, Canada, India, and China.
At Artech, we are empowering talent by connecting potential with opportunities through applied human intelligence. We empower our teams to maximize the impact of their intellect, through a performance oriented, diverse, flexible, and inclusive work environment supported by our continuous learning and development focus.