Voice process US healthcare (Looking for1 to 2years experience only)

Job Title: Customer Support Associate – US Healthcare (Voice)

Job Type: Full-Time

Experience Required

Fresher or Minimum 6 months of experience in healthcare BPO or similar domain

Key Skills & Requirements

Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy

English Proficiency: B1H level or higher (excellent verbal and written communication skills)

Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)

Strong attention to detail and ability to work in a fast-paced environment

Proficiency in using MS Office tools and CRM systems is a plus

Key Responsibilities

Handle inbound and outbound calls related to US healthcare queries such as patient care, Claims processing, pharmacy support, grievance, and appeal cases

Provide accurate information while maintaining professionalism and empathy

Ensure all data entry and updates are accurate and timely

Collaborate with cross-functional teams to resolve customer concerns

Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)

Additional Details

Shift Timings: Night Shift (Rotational)

Week Off: Rotational

Work Environment: Work from Office