Voice Process Executive

A telecom services company that supports enterprise accounts is staffing the voice line that handles calls from those accounts end users, everything from a SIM activation gone wrong to a billing dispute someone wants resolved without three more transfers. Call volume has grown faster than the current team, and Flexiple is hiring the next batch of Voice Process Executives to keep pace.

You would spend most of the day on calls, working through a queue that ranges from simple status checks to genuinely frustrated callers who have already been passed around once. The job rewards someone who can stay calm and clear on call after call, log things properly between them, and not let one bad call bleed into the next.

Flexiple runs this hiring as the managed marketplace connecting Indian talent to roles like this one at companies building out their support lines properly.

• 0 to 3 years of experience; freshers with confident spoken English can apply
• Clear spoken English and Hindi, and a calm manner with frustrated callers
• Comfortable with rotating shifts, including some night coverage
• Basic typing and computer navigation skills for logging calls in real time
• Hybrid availability out of Gurugram or Bengaluru

Apply through Flexiple and a recruiter will schedule a quick voice assessment as the first step.