Voice Process Executive

Location: Remote (India)

A business-process outsourcing firm serving mid-market clients abroad is ramping up a new voice process for a US retail client, and is hiring the batch of executives who will staff it. This is a fresh account, so the process notes and scripts are still being finalised, and early hires will spend their first weeks shaping them alongside the trainers rather than just following a manual someone else wrote. Flexiple is running the hiring for this seat, working as the managed marketplace that connects Indian talent to roles like this one at outsourcing partners serving global clients.

The seat in brief

As a Voice Process Executive, you will handle inbound calls from the client's US customers, resolving order and account questions on the call itself wherever possible.

On the Calls

• Answer inbound calls on orders, account status, and basic product questions
• Follow call scripts and quality guidelines while still sounding like a person, not a script
• Resolve what you can on the call and log the rest clearly for follow-up

Off the Calls

• Log every call accurately in the client's system before moving to the next one
• Meet daily quality and average-handle-time targets set during training
• Flag recurring customer complaints to the team lead so scripts can improve

What you bring

• 0 to 3 years of experience; freshers with strong spoken English are welcome
• Clear, neutral-accent spoken English and comfortable telephone manner
• Willingness to work US-aligned night shifts on a rotating basis
• Basic computer comfort for logging calls and navigating a CRM screen

Good to have

• Prior experience in a voice-based BPO or call-centre process
• Exposure to US retail, e-commerce, or order-management terminology

What's on offer

• Paid training on a brand-new account, with real input into how the process is built
• Hybrid placement out of Noida or Kolkata with structured shift rosters
• A defined path to team-lead or quality-analyst roles within the account

How we hire

An HR screening call, a spoken-English and voice assessment, a mock-call round with the training team, and a closing culture-fit conversation.

One application is considered for this role and any other matched opening Flexiple has.