Voice Process

Description

We are seeking enthusiastic and motivated freshers/entry-level candidates for the Voice Process position in our team. This role involves engaging with customers over the phone, providing them with support and resolving their queries effectively.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally
• Provide excellent customer service and support to clients
• Resolve customer inquiries and complaints in a timely manner
• Document and maintain records of customer interactions
• Collaborate with team members to improve processes and service quality
• Maintain knowledge of products and services to assist customers effectively

Skills and Qualifications

• Excellent verbal communication skills in English and Hindi
• Strong listening and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer skills and familiarity with MS Office
• Customer service orientation
• Problem-solving skills
• Ability to work in flexible shifts including nights and weekends