Voice Platform Operation Engineer

About Yubi

Yubi, formerly known as CredAvenue, is re-defining global debt markets by freeing the flow of finance between borrowers, lenders, and investors. We are the world's possibility platform for the discovery, investment, fulfillment, and collection of any debt solution. At Yubi, opportunities are plenty and we equip you with tools to seize it.

In March 2022, we became India's fastest fintech and most impactful startup to join the unicorn club with a Series B fundraising round of $137 million.

In 2020, we began our journey with a vision of transforming and deepening the global institutional debt market through technology. Our two-sided debt marketplace helps institutional and HNI investors find the widest network of corporate borrowers and debt products on one side and helps corporates to discover investors and access debt capital efficiently on the other side. Switching between platforms is easy, which means investors can lend, invest and trade bonds - all in one place. All of our platforms shake up the traditional debt ecosystem and offer new ways of digital finance.

Role Summary (Full Time Technical role)

We are looking for a Voice Bot Operations Engineer to manage the stability and performance of our production voice AI systems. You will bridge the gap between telephony protocols (SIP) and backend applications (Node/Python) to ensure high-quality, uninterrupted client interactions.

Core Responsibilities

• Telephony Management: Manage and monitor Voice Bot, Dialer, and Telephony platforms to ensure 24/7 availability.
• Deep Troubleshooting: Analyze SIP logs, RTP flows, and WebRTC connectivity to resolve call failures and audio quality issues.
• Application Debugging: Investigate and fix service-level failures within Node.js and FastAPI environments.
• AI Pipeline Support: Monitor and optimize ASR/LLM workflows to ensure high accuracy in speech processing.
• Data & Infrastructure: Extract and map data from Databases and AWS services (S3, CloudWatch) for performance reporting.
• System Automation: Use Linux commands and scripting to automate monitoring and operational tasks.
• Team Player: Proactively communicate technical updates and blockers to internal teams and stakeholders.

Technical Requirements

• Experience: Proven track record with voicebots, dialers, or telephony platforms(Asterisk/Freeswith).
• Protocols: Strong understanding of SIP, WebRTC, and RTP call flows.
• Backend Skills: Ability to debug Node.js and Python (FastAPI) failures.
• Linux/Scripting: Intermediate proficiency in Linux OS and Bash/Python scripting.
• Data Skills: Experience querying databases and navigating AWS environments.
• Problem-Solving: Strong analytical skills with a focus on root-cause analysis.
• Communication: Highly vocal and clear in internal and cross-functional discussions.