Voice/Blended Process Professional

Key Responsibilities:

• Handle inbound/outbound calls and respond to customer queries via chat/email
• Ensure timely and effective resolution of customer issues
• Maintain accurate logs of all customer interactions
• Meet service quality and performance benchmarks
• Collaborate with team members to improve customer satisfaction
• Follow company protocols and data protection guidelines

Candidate Profile:

• Proficient in handling both voice and non-voice processes
• Strong multitasking and customer-handling skills
• Graduate/Undergraduate candidates can apply
• Freshers and experienced candidates are welcome
• Immediate joiners preferred