Voice Biometrics Support Engineer

We are seeking a skilled Voice Biometrics Support Engineer to join our team in India. The ideal candidate will have a solid background in technical support and a passion for voice recognition technologies.

Job description

• The job holder will be qualified as Bachelor of Engineering (Electronics and Communications) or equivalent.
• The ideal candidate for this role will have good leadership skills, with appropriate technical expertise
• Experience of at least 10 years within Telecommunication having worked on Contact Center Technologies
• Experience in Financial industry would be preferred
• Experience of at least 5 years in Voice Biometrics technologies (including Nuance) is requirement for this role
• Familiar with Genesys Architecture and Integration of various / multiple channels into Genesys
• Stability and scalability, enhancements, improvements
• Extensive experience of NGT and associated ecosystems including SBC, SIP, networking & voice
• Partner with senior business stakeholders, CC heads and other architects within HSBC / ITID to come up work a common workable solution
• Experience in working with global teams, especially UK / HKG
• Good understanding of networking topologies and their associated interconnectivity with the LAN/WAN infrastructure, Contact Centre infrastructure.
• Vendor communication/relationship. Experience on Genesys, Nuance, Cisco etc.
• Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team, processes and products owned
• Maintain an agile mind-set by adopting the practices and processes identified as being required for our domain, leveraging agile delivery methods, associated frameworks (e.g., Lean) and Bank tools (e.g., JIRA) to do this