Voice and Process Trainer

Roles and Responsibilities:

Conduct regular Voice & Accent Training sessions for both new hires and tenured employees, focusing on speech clarity, pronunciation, and vocal techniques.

Design, develop, and execute a comprehensive voice training program aligned with organizational needs.

Assess employee communication through diagnostic evaluations, including speech, grammar, pronunciation, and voice modulation.

Provide coaching in accent neutralization, pitch control, breath techniques, and vocal hygiene.

Use blended learning methods, including online and offline tools, to enhance training effectiveness.

Collaborate with department leaders and fellow trainers to ensure alignment between training content and business goals.

Lead and participate in process-level audits to assess training-related operational workflows.

Identify areas of improvement within operational processes and propose actionable solutions.

Drive stakeholder engagement, facilitate discussions, and implement approved changes through cross-functional collaboration.

Qualification:

28 years of experience as a Voice & Accent Trainer or in a similar training capacity.

Proven expertise in accent and dialect coaching, pronunciation, and vocal mechanics.

Strong grasp of vocal delivery techniques, including pitch modulation, tone clarity, and breath control.

Excellent facilitation and interpersonal communication skills.

Demonstrated ability to analyze processes and recommend improvements.

Hands-on experience conducting or participating in process audits and gap analysis.

Effective in stakeholder management, with the ability to drive consensus and solution implementation.

Proficiency with digital training tools and Learning Management Systems (LMS).

Bachelor's degree in Communication, Linguistics, English, or a related field (preferred).

Certifications in voice coaching, Six Sigma, Lean, or similar process improvement methodologies would be an added advantage.