About EDGE:EDGE is a global private travel and lifestyle club offering designed for travellers who value their time, see travel as an investment and value service above all else.
Key Responsibilities
Visa Processing & Case Management
- Handle and coordinate end-to-end visa applications across multiple countries for leisure, business, family, and group travel.
- Assess visa requirements based on nationality, passport validity, travel history, and destination-specific regulations.
- Prepare, review, and submit visa applications ensuring 100% accuracy and compliance.
- Manage high-volume and high-priority applications simultaneously while maintaining strict turnaround timelines.
- Track application status, appointments, biometrics, and outcomes through structured trackers.
Knowledge Management & Regulatory Monitoring
- Continuously monitor and stay updated on visa regulations, embassy advisories, geopolitical changes, and global current affairs impacting travel.
- Maintain an up-to-date internal visa knowledge repository with country-wise requirements, timelines, and risk flags.
- Proactively flag potential visa risks to Operations, Sales, and clients during the planning stage.
- Conduct periodic internal briefings or updates to keep teams informed of key visa changes.
Embassy & Partner Relationship Management
- Build and maintain strong working relationships with embassies, consulates, VFS centers, visa facilitation partners, and authorized agents.
- Liaise directly with embassy officials and senior visa partners to manage complex, urgent, or sensitive visa cases.
- Escalate issues professionally and proactively to minimize rejections, delays, or disruptions to travel plans.
- Negotiate expedited appointments, priority processing, or alternative solutions where applicable.
Client Communication & Service Excellence
- Serve as the primary point of contact for visa-related communication for luxury and high-profile clients.
- Explain visa processes, timelines, risks, and documentation requirements clearly and confidently.
- Manage client expectations with empathy, transparency, and professionalism.
- Handle escalations and visa-related concerns with a calm, solutions-oriented approach.
Process Improvement & Compliance
- Establish and refine standard operating procedures (SOPs) for visa processing and documentation.
- Implement multi-level checks to ensure zero-error submissions.
- Maintain compliance with data protection, confidentiality, and embassy regulations.
- Identify opportunities to improve efficiency through tools, trackers, or automation.
Team Support & Training
- Mentor and guide junior visa coordinators or operations team members on visa best practices.
- Act as the subject matter expert for all visa-related queries within the organisation.
- Support cross-functional teams (Sales, Operations, Ticketing) during itinerary planning and execution.
Entry Rules, Travel Compliance & Due Diligence
- Monitor and validate entry requirements for all confirmed trips, including visa status, passport validity, blank pages, transit rules, vaccination requirements, health declarations, and country-specific regulations.
- Ensure all pre-travel checkpoints are completed well in advance of departure to avoid last-minute issues at airports or borders.
- Proactively flag and resolve potential entry risks, including transit visa requirements, nationality-based restrictions, or policy changes due to geopolitical or regulatory updates.
- Coordinate with Operations and Ticketing teams to ensure alignment between routing, visas issued, and entry permissions.
- Maintain a destination-wise entry compliance checklist for internal reference and audit purposes.
- Act as the final authority on travel-readiness clearance before departure, ensuring clients are fully compliant and informed.
- Communicate any last-minute regulatory changes clearly and promptly to clients and internal stakeholders.
Key Skill & Competencies:
- Strong expertise in global visa processes and documentation
- Exceptional attention to detail and accuracy
- Strong negotiation and escalation handling skills
- Ability to manage high-pressure, time-sensitive cases
- Excellent task & time management skills with regular reporting
- Proactive, solution-oriented mindset
- Discretion and professionalism when handling sensitive cases
Ideal Candidate Profile:
- 4+ years of experience in visa processing within luxury travel, corporate travel, or visa facilitation services
- Proven experience handling complex, high-value, or urgent visa cases
- Strong network of embassy contacts and visa agents preferred
- Comfortable working in a fast-paced, client-facing environment
- Experience with visa portals, VFS systems, and internal trackers
Note: If you feel that you'll fit for this role, please send your CV along with the below details to [Confidential Information]
- Current Organization -
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- Serving notice period - Yes/ No (If yes mention your LWD) -
- Duration of the notice period -
- Are you willing to commute to the office location - Yes/ No -
