Job Description:
TheVisa Counselorwill be responsible for guiding clients through the complete visa application process, from consultation to submission. The role requires excellent communication, up-to-date knowledge of visa regulations, and strong organizational skills to ensure timely and successful visa outcomes.
Job Responsibilities:
Client Counseling:
- Provide accurate and updated information to clients about visa procedures, documentation, processing timelines, and eligibility.
- Counsel clients regarding different visa categories (tourist, student, work, business, etc.) based on their requirements.
Application Handling:
- Assist clients in preparing and reviewing visa applications and supporting documents.
- Ensure accuracy and completeness of all visa-related paperwork before submission.
- Submit applications to the respective consulates/embassies as per guidelines.
Follow-ups & Updates:
- Keep track of submitted applications and regularly update clients on the status.
- Coordinate with consulates, embassies, and VFS centers for smooth processing.
Documentation:
- Maintain proper records of client data, applications, and correspondence.
- Verify authenticity of documents provided by clients.
Knowledge Management:
- Stay updated with the latest visa policies, rules, and regulations of different countries.
- Share updated guidelines and changes with the team and clients.
Customer Service:
- Build and maintain strong relationships with clients.
- Handle client queries, concerns, or escalations professionally.
Additional Support:
- Assist the sales team in converting leads into confirmed clients by providing visa-related clarity.
- Support travel/tour packages by ensuring visa readiness in alignment with itineraries.
Job Requirement:
- Graduate in any discipline
- Minimum 3 years of prior experience in visa counseling in immigration services or travel industry preferred.
- Excellent verbal and written communication skills
- Proficiency in MS Office (Word, Excel, Email, etc.).
