Implement installation, configuration, troubleshooting and maintenance of operating systems, physical and virtual infrastructure, middleware, and networking components to fulfill business requirements.
Provides moderately complex technical support during critical and non-critical business hours on server hardware, operating systems, and software. Will be proactive and reactive for problem alerting, analysis, resolution, and follow up to ensure platform stability.
Performs moderately complex application system and storage platform upgrades (hardware/software).
Embrace Continuous Delivery principles such as Version Control, Continuous Integration, and Testing (smoke, sanity, regression), using tools like Git, Artifactory, Puppet, and Ansible to deliver robust IT solutions.
Leverage scripting languages (Bash, Powershell) and programming languages (Python) to enhance system functionality and advance our self-service, automation, and orchestration capabilities.
Utilize the latest technologies from leading companies such as Arista, F5, HPE, Infinidat, Microsoft, Oracle, Red Hat, along with open-source innovations critical for delivering our IT services.
Gain a comprehensive understanding of all the Platform Engineering technologies and work in a collaboration space with other Engineers within the PE team.
Demonstrate advance troubleshooting skills across Windows, Linux and Networking devices. Actively engage with your colleagues to tackle challenges and issues, taking initiative to identify options and to achieve objectives, often using data-driven insights.
Opening and tracking cases with vendors, updating statuses, and ensuring timely resolution.
Mentors junior team members on technology and process basics.
Requirements:
Education level: master's degree or bachelor's degree in computer science or related field.
Experience: 10+ years of relevant experience.
English proficiency: Effectively communicate with the team, partners, and leaders including both verbal and written methods.
Must have exposure on technologies like Git, Artifactory, ServerSpec, Foreman, Puppet and Ansible to achieve our organizations as code goals and objectives
Must have exposure to latest technologies from Cisco, Dell/EMC, Docker, VMware, Red Hat (OpenShift) and Microsoft (Hyper-V)
