Virtual Sales - Sales Coordinator - Mumbai

Group Company: HDFC Bank Limited

Designation: Virtual Sales - Sales Coordinator (124_1702_100075)

Office Location: Peninsula Bus. Park - 06 Floor Mumbai (Branch)

Position description:

Maintaining and publishing reports for management.

• The resource is responsible for ensuring the daily / weekly/ monthly reports are published to management.

• Produce analysis and various subsets to drive the efficacy and efficiency of the channel.

• Be able to produce the data when required for management presentation.

• Create masters at product / region / role levels for data analysis.

• To able to support with trends for review and channel strategy.

Support regional teams on reports and data collation.

• Be able to facilitate front end with data to drive the daily / weekly & monthly productivity.

• Publish trends and analysis driving team to improve resource productivity.

• Be able to consolidate and publish data from regions.

• Co ordinate for the channels on various business requirements.

Maintaining historic data and trends.

• Be able to maintain data and documents for the channel.

• Maintain reports & spreadsheets of historic data.

• Maintain and publish Dashboards.

Productivity Management

• The incumbent should be able to complete the activities assigned.

Query and Complaint Management

• Incumbent should be able to understand the query raised, analyze and be able to provide a suitable justification.

• Incumbent to front end and ensure complaints if any are resolved within TAT and satisfactory resolution.

Primary Responsibilities:

• The objective of the role of sales coordinator is to provide support on various functions of the channel management.
• To support and provide data on human resource management, management reporting on business achievements, productivity.
• Develop and publish reports on process controls, exceptions, to improve on the business efficiency and effectiveness.
• The incumbent is responsible query management and complaint resolution.
• The role demands high quality of communication skills, performance & business understanding by the incumbent.

Required work experience

• Role: Supervisory level
• Years of experience: 1 to 3

Required Skills:

• Interpersonal Skills.

• Analytical Skills.

• Team work.

• Time Management.

• Product and Regulatory Knowledge

• Planning and Organizing Skills.

• Knowledge of Competition & Current trends in financial Industry.

• Good people management skills

• Good written and verbal communication

• Exposure to direct sales role with expertise in Telesales and banking.

• Exposure and understanding of processes, applications, and systems.

• Able to work with junior and senior management alike

Required abilities

• Other:

  Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

  Product Team

  Regional Team

  CEG

  Central HR