Virtual Relationship Manager

We are looking for a target-oriented Virtual Relationship Manager to drive customer engagement, revenue growth, and cross-selling of banking products. The role involves understanding customer needs, identifying business opportunities, resolving customer queries, and delivering an excellent customer experience.

Key Responsibilities

• Achieve and exceed assigned sales and revenue targets.
• Engage with customers through telephonic and digital channels to identify business opportunities.
• Cross-sell and up-sell suitable asset and liability banking products.
• Generate and convert leads to drive business growth.
• Understand customer requirements and recommend appropriate banking solutions.
• Ensure timely resolution of customer queries through effective follow-up.
• Conduct basic market and customer research to identify sales opportunities.
• Support and guide team members in achieving daily and weekly targets.
• Collaborate with internal teams and stakeholders to achieve business objectives.
  
  

Eligibility Skills

• Qualification: Any Graduate.
• Experience: Prior experience in telesales, banking sales, relationship management, or customer service is preferred.
• Excellent verbal and written communication skills.
• Strong convincing, negotiation, and interpersonal skills.
• Good understanding of banking products and processes.
• Customer-centric and proactive approach.
• Ability to work effectively in a target-driven team environment.
  
  

This job is provided by Shine.com