Virtual Relationship Manager

Company Description

HDFC Bank, India's largest private sector bank, serves more than 92 million customers through its vast network of over 8,900 branches and 21,000+ ATMs across 3,800+ cities and towns. Founded by the Housing Development Finance Corporation (HDFC) in 1995, the Bank has consistently delivered innovative banking solutions for individuals, MSMEs, and corporations, including loans, payments, and wealth management services. Following its merger with HDFC Ltd in 2023, the Bank also strengthened its capabilities in housing finance and other financial services for both urban and rural customers. Guided by its mission to be a World-Class Indian Bank, complemented by its CSR initiative, Parivartan, HDFC Bank remains committed to empowering communities while delivering secure, cutting-edge, customer-focused solutions.

Role Description

This is a full-time, on-site role for a Virtual Relationship Manager based in Chennai. The Virtual Relationship Manager will be responsible for managing customer relationships, addressing inquiries, and providing tailored banking solutions to meet client needs. Daily activities include responding to customer queries across multiple communication channels, identifying opportunities to cross-sell or upsell banking products, and ensuring adherence to service delivery standards. The role requires proactive engagement with clients to deepen relationships while adhering to compliance and maintaining customer satisfaction.

Qualifications

• Strong communication, interpersonal, and relationship management skills
• Knowledge of banking products and services, including loans, payments, and wealth management
• Sales skill is mandatory and experience in financial products sales would be preferred.
• Problem-solving aptitude and ability to handle customer concerns effectively
• Masters /Bachelor's degree in Finance, Commerce, Business Administration, or related field
• Work experience in customer service, sales, or banking will be an advantage
• Commitment to maintaining the confidentiality and security of customer information