Company Description
Axis Bank is the third largest private sector bank in India, providing a comprehensive suite of financial services to various customer segments, including large corporates, MSMEs, agriculture, and retail businesses. With a vast network of over 5000 branches, 15,751 ATMs, and cash recyclers across the country, the bank also has six Axis Virtual Centres employing over 1,500 Virtual Relationship Managers as of March 31, 2023. The international presence spans eight offices worldwide, offering services in corporate lending, trade finance, investment banking, and wealth management. Established in 1994, Axis Bank has demonstrated consistent growth, achieving a 5-year CAGR of 14% in total assets and advances and 16% in deposits as of 2023.
Role Description
This is a full-time, on-site Virtual Relationship Manager role based in Kolkata. The Virtual Relationship Manager will be responsible for managing and enhancing customer relationships through virtual platforms. Responsibilities include understanding and catering to customer banking needs, cross-selling bank products and services, ensuring high levels of customer satisfaction, and building strong, long-term client relationships. The role also involves regular follow-ups and proactive communication to address customer queries and concerns effectively, contributing to overall business growth.
Qualifications
- Proven ability in customer relationship management, client engagement, and problem-solving
- Sales and business development skills, with experience in cross-selling financial products
- Competence in digital tools, platforms, and technologies for virtual interaction
- Effective communication, active listening, and interpersonal skills
- Knowledge of financial products, services, and banking operations is advantageous
- Proficiency in CRM software and tools is considered beneficial
- Bachelor's degree in Finance, Business Administration, or a related field preferred
