Location: Remote (India-based)
Shift: 8:00 AM - 5:00 PM CST (night shift in India)
Salary: ₹10,000 – ₹12,000/month
Experience: Freshers
Employment Type: Full-time
About Us
We're a fast-growing US healthcare startup, just over a year into our journey, building a friendly, supportive, and people-first work culture. As we grow, we're looking for enthusiastic individuals to join our virtual front desk team and be the welcoming voice our patients hear. If you're starting your career and want a role where you'll be genuinely trained, supported, and set up to succeed, we'd love to hear from you.
The Role
As a Virtual Front Desk Executive, you'll be the first point of contact for US patients, managing their appointments, and making sure every patient interaction is smooth, warm, and professional. This is a communication-heavy role, so we're looking for someone who genuinely enjoys talking to people and can do so with clarity and confidence.
What You'll Do
- Make appointment-day calls to confirm and prepare patients for their visits
- Place reminder calls and send courtesy reminders so patients never miss an appointment
- Coordinate prescription refill requests between patients, pharmacies, and physicians
- Update and maintain calendar appointment notes accurately
- Send check-in forms to patients and track received check-in forms
- Monitor and manage the shared/unassigned inbox, ensuring no patient query is missed
- Make activation and onboarding calls to help new patients get set up on our patient platform
- Keep patient records and activity logs current and accurate
- Communicate directly with patients in a courteous, professional manner
- Support the front desk team with other related administrative and coordination tasks as needed
What We're Looking For
- Excellent spoken English - clear, fluent, and confident, with a neutral and easily understood accent (you'll be speaking with US patients every day)
- Strong listening skills and a warm, patient-friendly phone manner
- Good written English for emails, forms, and notes
- Comfortable working the night shift (8 AM – 5 PM CST)
- Reliable, detail-oriented, and organized
- Basic computer comfort, you'll be fully trained on all tools and platforms
- A positive, team-oriented attitude
- Freshers are encouraged to apply, no prior experience required
Why Join Us
- Complete training on all tools, platforms, and processes, no experience needed
- Friendly, supportive work environment - we mean it
- Be part of an early-stage startup where your work genuinely matters and your growth is visible
- Remote role - work from the comfort of your home
- A real opportunity to build a career in the US healthcare support space
Ready to Apply
If you're a strong communicator looking to start your career with a team that will invest in you, we'd love to connect. Apply directly through LinkedIn or send your resume to [Confidential Information]
