Virtual Drive for Freshers - Customer Service - 26 Sep

Virtual Drive for Customer Support Executive (Voice) for HCLTECH

HCL Tech Hiring for US/UK Voice Process 26 Sept 2026

Virtual Drive Timing- 11:00 AM-12:30 PM

26-Sept-26 (Saturday)

Join: https://teams.microsoft.com/meet/479591562317911p=i5vhu4NAeXOB3HDXve

Meeting ID: 479 591 562 317 911

Passcode: bX2qy9U3

Designation:Customer Care Representative-Freshers

Any Grad/UG can apply (No Regular Students / No Law Graduate)

BE B.tech, MTech, BCA and MCA is not eligible.

Work Location: Noida

Two Way Cabs Available

Special Note:

• The candidate will be available to join the interview only until 12:30 PM today.
• We are considering only candidates from the Delhi NCR location.

Job Description - Customer Service Executive - Fresher

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US/UK customers.

Work Experience & Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers in US/UK Inbound calling preferably in Banking domain

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers