Experience in Media/ Video domain: Knowledge of video processing components, Broadcast and Streaming operations.
- Good understanding of how video streaming works.
- Experience in configuring Video Streaming devices like Encoders, Packagers etc.
- Proven experience in monitoring-control of broadcast environments for Satellite based content delivery.
- Technical proficiency in using and enhancing monitoring tools, dashboards and navigation of tools (such as ServiceNow, Dataminer, Moogsoft, KPI Dashboards [Grafana, New Relic, Raptor], Prometheus, Splunk, Elk, Ineoquest, Harmonic VOS) to analyze and identify faults.
- Experience with scripting languages such as SQL, python, and UNIX shell scripts
- Strong knowledge of incident management, including monitoring automated/manual alerts, triaging issues, and applying appropriate remediation through SOP's.
- Demonstrated ability to handle outage management and drive the resolution of service disruptions.
- Expertise in managing and implementing change activities, including pre- and post-change validations.
- Experience with bridge management and effective communication with internal, external, and vendor stakeholders for issue resolution.
- Ability to oversee the escalation of incidents, ensuring timely resolution both internally and externally.
- Experience in alert management, recovery, incident management and service ownership, specifically for Satellite Broadcast (DBS) application.
- Proven track record of collaborating with engineering and development teams to resolve issues and provide feedback for automation improvements
- Work with team to implement process improvements to enhance operational efficiency and service reliability
- Ability to work in team in diverse/ multiple stakeholder environment
- Good communication skills
