Vice President (VP) of Operations & Supply Chain - B2C

MrMed

Chennai, India

10-15 Years

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Job Description

Job Description: Vice President (VP) of Operations & Supply Chain - B2C

Location: Chennai (HQ) / Multi-city oversight

Department: Operations

Reports To: Founders

Team: Procurement, Warehouse, Logistics, Catalogue, Customer Experience, Dispatch, Hyperlocal Operations

Company: Eazymed Technologies Private Limited (Eazymed or MrMed (India's largest online specialty pharmacy))

About MrMed

MrMed is India's largest and most trusted online specialty pharmacy, dedicated to making critical and life-saving medicines accessible and affordable nationwide. We specialize in high-cost, high-touch therapies across oncology, nephrology, cardiology, virology, and other specialty treatments. By relentlessly combining technology, operational excellence, and strong partnerships with pharmaceutical manufacturers, MrMed ensures genuine medicines, transparent pricing, and reliable, timely delivery to patients across the country.

Role Overview

The Vice President (VP) of Operations & Supply Chain will serve as the Operational Excellence, owning the complete gamut of B2C operationsfrom planning to executionacross multi-regional hubs and dark stores. This role demands a highly strategic, execution-oriented leader who can manage a complex, multi-layered supply chain that handles life-saving, high-value, and often temperature-sensitive products.

The ideal candidate will be a highly driven, KPI-focused leader capable of setting up and scaling a robust, compliant, and patient-centric operational framework. They must thrive in managing ambiguities inherent in a fast-growing, regulated industry and possess the strong leadership skill to train, upskill, and mentor a high-performing team. This leader will be directly responsible for delivering exceptional customer experiences and executive-level results to the founders

Key Responsibilities and Deliverables

1. Gamut of Operations & Multi-Region Scalability

Strategic Oversight: Lead the end-to-end operational gamut across procurement, inventory, warehouse management, logistics, and order fulfilment, specifically ensuring seamless operations across multiple dark stores and regions.
Process Standardization: Drive the standardization of operational procedures (SOPs) across all hubs to ensure consistency, quality, and scalability, readying the platform for exponential growth.
KPI Ownership: Define, monitor, and enforce high-impact Key Performance Indicators (KPIs), including Order-to-Ship Time, Delivery Success Rate, Inventory Accuracy, Cost of Operations per Order, and Patient NPS.
Management of Ambiguities: Demonstrate the ability to operate effectively and provide clear direction in complex, unstructured, or rapidly changing scenarios, particularly during hyper-scale or crisis management.

2. Specialized Supply Chain & Cold Chain Logistics

Precision Procurement: Oversee vendor management and procurement to ensure optimal stock availability, authenticity verification, and streamlining of purchase processes for high-value specialty medicines.
Cold Chain Expertise: Implement, govern, and audit robust cold chain logistics and quality control protocols for the storage, packing, and last-mile delivery of temperature-sensitive therapies, ensuring full compliance and efficacy.
Inventory & Dispatch Discipline: Guarantee near-perfect accuracy in inventory management, billing, and catalogue hygiene, and drive error-free dispatch processes, ensuring the right medicine reaches the patient safely and on time.

3. Customer Experience & Service Excellence

Operational Reliability: Directly link operational efficiency to patient satisfaction, striving for same-day/next-day delivery where required and ensuring operational processes proactively improve customer experience.
Issue Resolution: Establish clear protocols for handling and proactively resolving customer escalations, particularly those related to fulfilment, dispatch, or logistics.
Technology Partnership: Collaborate closely with Product and Technology teams to implement automation, real-time tracking, and predictive analytics that enhance order visibility, fulfilment speed, and ultimately, patient trust.

4. Leadership, Training & Team Development

Strong Leadership: Build, lead, and mentor a multi-functional operations team (Procurement, Warehouse, Logistics, CX) across all regions.
Training & Upskilling: Institutionalize continuous training and upskilling programs for all operations personnel to maintain operational discipline, regulatory compliance, and high standards of service.
Executive Delivery: Be accountable for clearly articulating operational performance, risks, and strategic initiatives, and delivering executive-level results directly to the Founders.

5. Regulatory & Compliance Governance

Compliance: Uphold the highest standards of compliance with all pharmaceutical regulations, SOPs, data integrity, and quality control measures relevant to an online pharmacy.
Audit & Review: Lead periodic internal and external audits of warehouse and logistics operations to ensure inventory integrity, safety protocols, and regulatory adherence.

Qualifications & Experience

Experience: 1015 years of progressive experience in Operations, Supply Chain, or Ecommerce, with a mandatory preference for experience in online pharmacy, healthcare operations, or high-value B2C logistics and same day deliveries in hyper local platform

Scaling Track Record: Proven track record of successfully leading multi-functional teams and scaling operations across multiple regions and/or dark stores.

Domain Expertise: Deep expertise in procurement, inventory control, last-mile fulfilment, and a strong foundational understanding of cold chain logistics.