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hackajob

Vice President, Production Services Application Support

hackajob
Pune, India
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Job Description

hackajob is collaborating with BNY to connect them with exceptional professionals for this role.

In this role, you'll make an impact in the following ways:

  • Provide L2/L3 production support for enterprise applications and ensure platform stability, resiliency, and availability.
  • Monitor application health, system performance, batch jobs, interfaces, and alerts using enterprise monitoring and observability tools.
  • Investigate, troubleshoot, and resolve production incidents within defined SLAs.
  • Perform root cause analysis (RCA) for recurring issues and drive permanent fixes.
  • Analyze production logs, identify failure patterns, and create actionable dashboards to improve service monitoring and incident response.
  • Coordinate with development, infrastructure, database, network, and business teams for issue resolution.
  • Support application deployments, change requests, weekend releases, and post-release validations.
  • Maintain incident, problem, and change records in service management tools.
  • Drive continuous service improvement through automation, process optimization, and proactive monitoring.
  • Participate in on-call support and major incident management as required.
  • Prepare operational reports, service health summaries, and stakeholder communications.
  • Write and analyze SQL queries for data validation, issue investigation, and production troubleshooting.
  • Use Unix/Linux commands and scripting for application support, log reviews, file handling, and system-level troubleshooting.
  • Leverage Splunk extensively for log analysis, issue diagnosis, trend identification, alerting insights, and dashboard creation.

To be successful in this role, we're seeking the following:

  • Proven experience in production application support for business-critical applications.
  • Strong understanding of incident management, problem management, and change management processes.
  • Strong SQL skills for querying, troubleshooting, and data analysis in production environments.
  • Extensive hands-on experience with Splunk for log analysis, search creation, troubleshooting, monitoring, and dashboard development.
  • Strong Unix/Linux skills for navigating servers, reviewing logs, troubleshooting jobs/processes, and supporting application runtime environments.
  • Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support.
  • Experience with ITSM tools such as ServiceNow, Jira, or similar platforms.
  • Ability to analyze application, infrastructure, and integration issues across distributed systems.
  • Experience supporting applications in cloud and/or on-prem environments.
  • Familiarity with scripting and troubleshooting middleware/interfaces.
  • Strong knowledge of release support, service recovery, and operational governance.
  • Ability to work in a high-pressure environment with strong ownership and accountability. Demonstrated ability to ramp up quickly on new applications, platforms, and support processes, with strong learning agility and immediate contribution in a fast-paced production environment.
  • Azure Cloud experience preferred.
  • Knowledge of automation/scripting using Python, Shell, or PowerShell.
  • Exposure to DevOps / SRE practices, CI/CD pipelines, and observability tooling.
  • Strong communication skills with the ability to provide concise incident and executive status updates.

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Support
Employment Type:
Full time

About Company

hackajob

Job ID: 147762157

Jobs by Skill - IT
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Last Updated: 20-05-2026 02:29:13 PM
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