Join JPMorgan Chase as we transform customer experiences and drive innovation across all channels. Be part of a team that is redefining how we deliver value to our internal users through cutting-edge AI and knowledge management solutions. Help shape the future of banking by building products that empower our employees and enhance customer engagement.
As a Product Manager within the Machine Learning & intelligent ops team, you will define and execute the product roadmap for AI-driven solutions. You will collaborate with cross-functional teams to deliver scalable knowledge content and services tailored to various user personas and channels. You will play a pivotal role in driving transformation, ensuring alignment with business priorities, and delivering innovative offerings.
Job Responsibilities:
- Lead and/or groom a team of analyst who will work and help achieve the OKR's of the Area Product through coordinating with different stakeholders to identify the opportunities for Data Science/Analytics which can drive relevant insights for Business.
- Provide a technical, consulting and domain leadership to a team of Business Analysts, Data Modelling, Data Engineers and Data Scientists with an aim of providing analytical solution.
- Develop and having exposure to building knowledge management platform using GenAI
- Lead the team on requirement gathering, data understanding, defining scope, building, and implementing solution.
- Leverage different Data Science (Machine Learning, Deep Learning and NLP) & Azure's AI capabilities to build the solution and analytics strategy.
- Work with Data Engineering, Data Modelling, Cloud Admin and Power BI team to design an end-to-end solution
- Oversee the product area in Machine Learning / Artificial Intelligence to deliver knowledge content viaAPIs and services suitable to channel (contact center, voice, digital, branches), personalized by persona (agent, specialist, banker, advisor, customer)
- Execute the strategic knowledge management roadmap and continuously refine requirements to deliver collective knowledge services and capabilities to scale
Required Qualifications, capabilities and skills
- 10+ years of product management experience - including defining user experience needs, writing user stories, creating product value propositions, developing features and benefits and developing roadmaps.
- 5+ years of knowledge management, machine learning / artificial intelligence experience or similar Operations experience
- Strong leadership skills and experience working in agile/scrum teams is a must
- Ability to synthesize large amounts of information to inform decisions, gain buy-in, and drive work forward
- Ability to thrive in a fast-paced, innovative, collaborative and cross-functional environment
- Excellent strategic thinking, problem-solving for senior leaders and executives
- Excellent written and verbal communication skills: able to visualize and present facts, thoughts and ideas in a clear, concise and convincing manner to senior stakeholders
- Minimum BS / BTech or equivalent level of education required with additional qualification in AI & ML based tech and Cloud capabilities like Azure and AWS
