Vice President Operations
Role Overview
The Vice President Operations will be responsible for leading and scaling Pidge's operations
function across geographies, business lines, and delivery formats.This is a senior leadership role that requires strong ownership of last-mile operations, P&L,growth, planning, supply optimization, rider optimization, service reliability, and cost efficiency. The ideal candidate should come from a high-growth start up environment, preferably from logistics-tech, quick commerce, e-commerce, mobility, or marketplace-led businesses.The person should be comfortable operating at scale, leading large distributed teams, solving complex operational problems, and using data & technology to improve performance.
Key Responsibilities :
- Lead end-to-end operations across last-mile delivery, city operations, partner operations, rider supply, and service execution.
- Own operational P&L across business lines, with focus on revenue delivery, gross margin, cost per order, productivity, and profitability.
- Drive growth readiness by ensuring operational capacity, supply availability, manpower planning, and city-level execution capability.
- Build scalable operating models for different delivery formats including last-mile, quick commerce, e-commerce, 3W/4W, and enterprise logistics.
- Improve key operational metrics including service levels, delivery success rate, on-time performance, rider productivity, utilization, cancellations, cost efficiency, & customer exp.
- Work closely with Product, Technology, Revenue, Finance, and Customer Success teams to solve operational bottlenecks and build scalable systems.
- Lead supply planning and rider optimization to ensure the right supply availability at the right location, time, and cost.
- Drive automation, dashboards, SOPs, control mechanisms, and performance review cadences across the operations function.
- Build strong regional and city leadership teams with clear accountability, discipline, & execution rhythm.
- Identify and solve margin leakages, operational inefficiencies, cost escalations, and service failures.
- Create a culture of ownership, speed, data-backed decision-making, and continuous improvement.
What We Are Looking For:
- 10–15+ years of experience in operations leadership, preferably in high-growth startups or scale-up environments.
- Strong experience in logistics-tech, quick commerce, e-commerce, food delivery, mobility, marketplace, supply chain, or hyperlocal delivery businesses.
- Proven experience in managing large-scale last-mile operations, distributed teams, and city/regional operations.
- Strong understanding of operational P&L, cost per order, unit economics, rider productivity, supply planning, and service reliability.
- Experience in scaling operations across multiple cities, hubs, stores, partners, or delivery networks.
- Strong analytical and execution mindset with comfort in dashboards, operating metrics, planning models, and performance reviews.
- Ability to work closely with Product and Technology teams to improve allocation, routing, rider utilization, visibility, and operational intelligence.
- Strong stakeholder management skills with ability to work with founders, leadership teams, clients, partners, and internal teams.
- Ability to operate in ambiguity, solve problems on ground, and build structured processes for scale.
Preferred Background
Candidates from the following backgrounds will be highly relevant:
- Quick commerce operations
- Last-mile logistics
- Food delivery / hyperlocal delivery
- E-commerce fulfilment and delivery
- Mobility / fleet operations
- Marketplace operations
- Logistics-tech platforms
- Supply chain and network operations
- Prior experience in high-growth, execution heavy environments will be strongly preferred.
- The ideal candidate is a senior operations leader who has scaled complex, high-volume, timesensitive operations in a fast-growing environment.
- This person should be equally strong in strategy and execution — able to think about network design, supply planning, P&L, and growth, while also being hands-on enough to solve ground level operational challenges.
We are looking for someone who can bring discipline, speed, ownership, and operational
excellence to a rapidly scaling logistics-tech business.
