Key Responsibilities
Strategic Planning & Execution
- Develop and implement operational strategies aligned with overall business goals.
- Collaborate with the executive team to set priorities and ensure operational alignment.
- Drive continuous improvement initiatives to enhance productivity, efficiency, and profitability.
Operational Management
- Oversee daily operations across all departments, ensuring optimal performance.
- Develop policies, procedures, and best practices to streamline operations.
- Monitor KRAs, KPIs, and operational metrics to make data-driven decisions.
Leadership & Team Management
- Lead, mentor, and develop a high-performing operations team.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Conduct regular performance reviews and provide development opportunities.
Financial Management
- Develop and manage operational budgets, ensuring cost control and financial efficiency.
- Analyze financial reports and operational data to identify improvement and cost-saving opportunities.
- Partner with finance for accurate reporting and compliance.
Risk Management & Compliance
- Identify and mitigate operational risks to ensure business continuity.
- Ensure compliance with relevant regulations, standards, and industry best practices.
- Develop contingency plans and risk management strategies.
Customer Focus
- Maintain high levels of customer satisfaction by delivering quality products and services.
- Implement customer-centric processes and continuous improvement initiatives.
- Address customer complaints and issues promptly and effectively.
