Job Description: Vice President Revenue Cycle Management (RCM)
Location: Navi Mumbai (Work from Office)
Division: RCM Operations
Industry: US Healthcare RCM, ITES, Tech-enabled Physician Services
Reports to: Managing Partner / CEO India
Key Interfaces: US-based Executive Team, Client Services, Product & Technology, Automation, and Compliance
About the Company
TRIARQ Health is a physician practice services and technology company that partners with doctors to run modern, patient-centered practices. We help practices transition to value-based care by combining our proprietary cloud-based care management platform with patient engagement services, enabling doctors to focus on better outcomes and sustainable practice growth.
TRIARQ Health is backed by a leading U.S. payer, providing financial strength and strategic alignment for growth.
Role Overview
The Vice President RCM will lead and scale the India-based revenue cycle organization. This leader will oversee end-to-end RCM delivery while championing intelligent, AI-enabled workflows that transform efficiency, accuracy, and client satisfaction.
This is a senior leadership role requiring a rare blend of deep RCM domain expertise, exceptional people leadership, strong technological fluency, and proven ability to drive large-scale transformation in high-growth environments.
Key Responsibilities
1. Strategic Leadership
- Lead the transformation and expansion of the India RCM organization, ensuring readiness to scale rapidly while maintaining quality and efficiency.
- Define and execute a scalable operating model aligned with business growth, margin targets, and evolving client needs.
- Partner closely with executive leadership to align India operations with corporate strategy, financial performance goals, and customer outcomes.
- Own the RCM business roadmap, anticipating payer, compliance, and reimbursement shifts.
- Lead digital transformation through automation, AI/ML, RPA, and advanced analytics.
- Collaborate with product and engineering teams to implement intelligent platforms, bot-assisted workflows, and real-time reporting, while driving change management to ensure adoption across the delivery organization.
- Represent the India RCM function in board-level, client, and executive leadership forums.
2. Operations & Delivery Excellence
- Own end-to-end RCM delivery: patient access, coding, charge entry, claim submission, AR follow-up, denials, payments, and patient contact center.
- Continuously improve quality, turnaround time, and cost-efficiency by fostering a culture of accountability and performance, supported by robust governance frameworks and operating metrics across teams.
- Establish real-time dashboards and metrics for AR days, denial reduction, clean claim rate, productivity, and revenue yield.
- Ensure process standardization across clients while supporting specialty-specific needs.
- SOP Governance: Establish, update, and audit SOPs across all RCM processes to ensure compliance, consistency, and team adherence.
3. Client Relationship Management
- Act as executive sponsor for key clients, building long-term partnerships.
- Serve as the key operational interface for senior U.S. leadership on delivery performance, ensuring client objectives are translated into measurable outcomes across India operations.
- Proactively serve as a senior escalation point and ensure client goals are consistently translated into measurable operational outcomes.
- CBRs: Lead structured Client Business Reviews (CBRs/QBRs) to track KPIs, propose improvements, and drive agreed actions to closure.
4. People Leadership & Culture
- Build and inspire a world-class team through strong leadership layers, workforce planning, and succession development.
- Foster a high-performance culture of accountability, innovation, inclusion, and continuous learning.
- Implement structured mentorship, retention programs, and leadership pipeline development.
5. Client Onboarding & Transition Management
- Lead transition and onboarding of new clients, ensuring seamless workflow mapping, EHR/PM integration, and operational readiness, smooth transition from pre-sales commitments to steady-state delivery.
- Partner with sales, product, and technology teams to deliver pre-sales commitments into steady-state operations.
- Oversee structured knowledge transfer and training programs for smooth go-live.
6. Compliance & Risk Management
- Ensure HIPAA, PHI, HITRUST, and U.S. healthcare regulatory compliance.
- Drive robust risk assessment, audit readiness, and strong internal controls.
- Partner with IT/InfoSec to maintain data security, privacy, and disaster recovery preparedness.
Ideal Candidate Profile
- Experience: 1520+ years in U.S. healthcare RCM, with 5+ years in senior leadership roles managing 1,000+ FTEs.
- Scale: Demonstrated ability to grow operations from mid-size to enterprise scale (e.g., 2,000+ professionals).
- Expertise: Deep understanding of U.S. reimbursement models, payer practices, and RCM workflows.
- Technology: Proven success leading automation, analytics, and AI adoption in RCM; hands-on with platforms like Athena, eClinicalWorks, Epic, or NextGen.
- Leadership: High EQ, strong communicator, able to lead through complexity and change with board-level presence.
- Preferred: Background in payer-integrated or payer-aligned organizations is a strong plus. Ability to work U.S.-aligned hours when required.
Performance Metrics
- Reduction in Cost Per Claim
- Improvement in Margin per Customer
- Improvement in AR days, denial rates, and net collection rate.
- Increase in clean claim rate and revenue yield.
- Profitability and cost-to-collect improvements.
- Client satisfaction (CSAT/NPS), retention, and growth.
- Employee engagement and strength of leadership pipeline.
Why Join Us
- Lead the transformation of a high-impact, tech-enabled healthcare services business.
- Drive innovation at the intersection of healthcare, technology, and global operations.
- Work in a collaborative, growth-oriented environment with direct influence on company strategy.
- Executive-level role with significant visibility and P&L ownership.
How to Apply
Send your updated resume to [Confidential Information] with the subject line: Application Vice President, RCM.
