Vice President of Donated Goods Retail

Job Description

Job Title: Vice President of Donated Goods Retail

Department: Donated Goods Program (DGP)

Reports To: Chief Operating Officer (COO)

FLSA Status: Exempt

Salary Range: $190,000 $220,000 annually

Mission Support

Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them achieve success and thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary

Responsible for the strategic oversight, operational productivity, and financial performance of all donated goods retail operations. Directs and integrates the full scope of donated goods activities and other support services necessary for efficient and mission-aligned operations. Develop and execute strategies to increase retail sales growth, optimize the value of donated goods, and streamline operational processes.

Essential Duties And Responsibilities

• Responsible for ensuring operational alignment with organizational goals, compliance with applicable regulations, and delivery of high-quality customer and donor experiences.
• Provide leadership to a team of directors and frontline managers across multiple locations, ensuring consistency in execution and accountability throughout the enterprise to ensure donated goods retail operations are mission-driven, customer-facing, and revenue-generating.
• Responsible for annual budget planning and oversight to ensure operations stay within budget.
• Set revenue and expense targets for retail operations, ensuring alignment with broader organizational financial goals.
• Train, develop, and coach DGR leadership in collaboration with Human Resources (HR) and Workforce Development (WFD) to ensure GWH objectives are achieved, and each associate is prepared to operate within the framework of professional and personal growth.
• Align safety initiatives with organizational goals and compliance standards.
• Ensure all retail locations and ADCs comply with OSHA regulations and federal, state, and local laws and regulations.
• Maintain an annual operating plan, including implementation strategies, department objectives, and post-action reviews.
• Establish, monitor, and evaluate key performance indicators (KPIs) for all levels of retail operations, including sales, productivity, labor efficiency, and donation values.
• Use data-driven insights to make informed operational decisions to drive continuous improvement.
• Responsible for reviewing departmental purchase orders, expense reports, etc., to ensure alignment with established budget and processes.
• Ensure statistical counts, such as donor counts, production counts, rotations, etc., are accurately completed and regularly reviewed and analyzed to identify trends, track progress, and recommend improvements or changes as needed.
• Utilize technology and systems to improve efficiency, streamline operations, and improve the experience for the customers and donors.
• Collaborate closely with other departments (logistics, HR, IT, WFD, etc.) to align goals and optimize operations and support integrated organizational strategies and goals.
• Oversee compliance with legal and safety standards, conduct risk assessments, and maintain operational integrity.
• Ensure that accidents, incidents, near-miss reports, vehicle defects, traffic violations, or vehicle damage are reported in a timely manner according to GWH policies.
• Participate in leadership meetings to ensure safety is a top priority.
• Ensure all appropriate CARF standards are maintained.
• Other duties as assigned by management.
  
  

Additional Responsibilities

• Demonstrate professionalism and present a friendly, cooperative attitude.
• Adhere to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
• Ability to multitask, make quick decisions, and work in a team-oriented, fast-paced work environment.
• Maintain an appropriate appearance and adhere to GWH's dress code.
• Safely conduct work and report all accidents and/or injuries immediately.
• Effectively use Microsoft applications, GPS, Internet/Intranet, and other systems and applications as determined appropriate by GWH.
• Understand and analyze financial statements, sales reports, and other reports required to operate a distribution operation successfully.
• Be punctual and have dependable attendance.
• Adhere to local, state, and federal laws and regulations.
• Must have a valid driver's license and liability insurance.
  
  

Minimum Qualifications

• A bachelor's degree in business, marketing, or related experience is required.
• A background in retail or operations with responsibility for profit and loss (P&L), along with experience in production, manufacturing, logistics, or related fields, is preferred.
• A minimum of fifteen (15) years of experience in retail sales at a management level, including seven (7) years of multi-unit management experience, is preferred.
• Excellent computer skills (proficient in Microsoft Office).
• Excellent written and verbal communication skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to analyze opportunities and problems, identify and evaluate alternatives, and develop effective approaches to address any issues.
• Ability to plan, implement, and evaluate the achievement goals, objectives, and work plans.
  
  

Key Performance Indicators (KPI)

• Transactions: (Actual vs. Budget)
• Donor Value: (Actual vs. Budget)
• Donors: (Actual vs. Budget)
• Sales: (Actual vs. Budget)
• Payroll: Percent of Revenue (Actual vs. Budget)
• Profit: (Actual vs. Budget)
• IAT: (Actual vs. Budget)
• Donors per Household (Actual vs. Analogous Goodwills)
• Administration: Performance Management
• Operations: GWH Internal Metric Score
• Retention Rate (measured by new hire, 30-day, 90-day, and annual retention vs. LY)
• Safety: Adhere to Safety Practices and Processes and Safety Metric Scores
• Customer Service (Internal and External)
• GWH LMS Training Completion 95% or better
  
  

Physical Requirements/Work Environment

• Ability to sit, stand, bend, and reach.
• Ability to lift, push, pull up to 25 lbs.