Vice President – Global Sales Operations

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Vice President - Global Sales Operations
The Vice President - Global Sales Operations is accountable for end-to-end strategic planning and execution governance for the global BPM Sales function. The role ensures that growth strategy is translated into clear targets, optimal coverage, disciplined execution, and predictable bookings, while maintaining strong financial, policy, and data governance across regions.
This leader owns the global sales operating model-driving consistency, transparency, and scalability across geographies, industries, and service lines in a complex, long-cycle sales environment.
Responsibilities-
Global End-to-End Strategic Planning
Targets & Coverage
.Lead the global annual operating plan and multi-year sales planning for the business
.Translate corporate growth priorities into region, industry and account level targets
.Design and govern global sales coverage and capacity models across sales motions
.Ensure consistency in target-setting while accounting for regional market realities
.Align sales plans with Finance on revenue, margin, ramp-ups, and cost of sales
Account Portfolio & Planning
.Own the global account portfolio strategy and segmentation
.Drive disciplined account planning standards focused on multi-tower expansion and revenue durability
.Ensure clarity of account ownership and coverage continuity globally
.Provide executive insights on portfolio health, growth headroom, and risk exposure

Sales Incentives & Strategic Programs
.Own global governance of sales incentive and compensation frameworks for BPM
.Ensure incentives reinforce new logo wins, multi-tower deals, strategic offerings, and profitability
.Balance global consistency with regional customization
.Design and oversee global strategic sales programs aligned to enterprise priorities
Bookings & Execution Governance
Sales Metrics & Analysis
.Define and own a global BPM sales metrics framework
.Deliver executive-grade insights through standardized dashboards and reviews
.Elevate analytics from reporting to decision-support and risk management
Pipeline Management
.Establish a globally consistent pipeline management framework
.Define qualification standards, stage gates, and coverage norms
.Ensure early visibility into deal risk, solution feasibility, and execution readiness
Sales Forecasting
.Own global bookings and revenue forecasting accuracy
.Govern forecasting methodologies reflecting multi-year and ramp-based deals
.Align forecasts with Finance, Delivery, and Transition capacity
Booking Policy & Compliance
.Define and enforce global booking policies and deal governance standards
.Ensure compliance with audit, risk, and internal control requirements
.Partner with Finance and Legal on complex deal structures and approvals
BI Design & Development
.Own the global vision for Sales BI and analytics
.Ensure CRM, finance, and delivery systems operate as a single source of truth
.Sponsor role-based dashboards for sales leadership and executive reviews
Leadership & Stakeholder Engagement
.Core member of the global commercial leadership team
.Strategic partner to Sales, Finance, HR, Practices, IT, Legal, and Risk
.Trusted advisor to Sales Leader and Chief Growth Officer
.Leads a globally distributed Sales Operations organization

Minimum Qualifications

.Years in Sales Operations role within global BPM organizations
.Proven leadership of global sales planning and bookings governance

Preferred Qualifications/ Skills
.Deep exposure to large, complex, multi-year BPM deals
.Experience supporting executive and board-level operating reviews

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.