Company Overview
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Key Responsibilities
- Outsourced development / Working with outside teams
- Reviewing outsourced work and stack
- Team management of 12-15 size
- Comfortable with having direct discussions with the infra/tech team of customers
- Time split – 80% engaging with internal stakeholders, 20% customer engagements
- Engineering Leadership: Lead and manage a multidisciplinary engineering team,
- including full-stack developers, UI/UX developers, backend developers, database
- administrators, QA teams, and team leads.
- Technical Strategy: Define and execute the technical strategy to support the
- development and delivery of high-quality products that are scalable, secure, and have
- a bar for high performance.
- Team Building: Recruit, hire, and retain top engineering talent, fostering a culture of
- innovation, continuous learning, and excellence.
- Collaboration: Work closely with the Head of Product Management to align
- engineering efforts with product goals, with timely delivery of features and
- enhancements.
- Process Improvement: Implement and optimize engineering processes, tools, and
- methodologies to increase efficiency and quality across the development lifecycle.
- Technical Oversight: Provide hands-on technical guidance and mentorship to
- engineering teams, implementing best practices in software development,
- architecture, and quality assurance.
- Budget Management: Manage the engineering budget, with cost-effective use of
- resources while delivering on technical objectives.
- Risk Management: Identify and mitigate technical risks, resulting in robust architecture
- and systems that support the division's long-term goals.
- Innovation: Stay abreast of industry trends, emerging technologies, and best practices,
- driving continuous improvement and innovation within the engineering team.
- Stakeholder Communication: Collaborate with senior leadership, providing regular
- updates on engineering progress, challenges, and opportunities. Occasional
- Collaboration with external stakeholders
Qualifications
- Experience: 12+ years of experience in software engineering, with at least 5 years in a leadership role overseeing engineering teams.
- Technical Expertise: Deep expertise in full-stack development, infrastructure, database designs and management, and QA methodologies, with a strong understanding of modern technology stacks and frameworks.
- Leadership Skills: Proven track record of leading and scaling engineering teams, with a focus on delivering high-quality products in a fast-paced, agile environment.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to navigate complex technical challenges and make sound decisions under pressure.
- Collaboration: Excellent collaboration skills, with the ability to work effectively with product management, design, and other cross-functional teams.
- Communication Skills: Strong communication skills, with the ability to convey technical concepts to non-technical stakeholders and present complex information clearly.
- Education: Bachelor's degree in computer science, Engineering, or a related field; advanced degree preferred.
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
