About DPDzero
At DPDzero, we are building India's best Collection Infrastructure.
Imagine $230Bn gets disbursed as loans every year, yet there are very few mechanisms in place to ensure efficient recovery. That is the gap we are bridging.
We are a full-stack collection infrastructure, utilizing AI and Data to track and act efficiently at the borrower level. As of now, DPDzero is trusted by industry leaders like IndusInd Bank, RBL Bank, L&T Finance, Tata Capital, TVS Credit, Moneyview, Paysense, Snapmint, and others to manage collections from over 1 crore borrowers in India.
DPDzero is backed by top-tier investors including GMO VenturePartners, Blume Ventures, India Quotient, and SMBC Asia Rising Fund.
About the Role
Own the end-to-end performance of a defined lender portfolio, including revenue, cost, efficiency, and gross profit (GP). Act as the single senior point of contact for the lender on all delivery aspects. Build and scale a high-performing Collections Manager (CM)-led organization that consistently meets or exceeds commitments.
Key Responsibilities
1. Revenue & Profit Ownership
- Drive quarter-on-quarter revenue growth across the assigned portfolio
- Ensure gross profit (GP%) adherence in line with targets
- Optimize cost structures without impacting delivery outcomes
2. Portfolio Delivery Excellence
- Own collection efficiency across all accounts within the portfolio
- Drive red-day management and recovery strategies
- Ensure consistent achievement of operational KPIs
3. Lender Relationship Management
- Act as the primary senior stakeholder interface for lenders
- Build strong, trust-based relationships with lender leadership
- Drive high CSAT and NPS outcomes
4. Team Leadership & Development
- Build, mentor, and retain a high-performing CM layer
- Ensure succession planning and bench strength within the portfolio
- Drive performance culture and leadership capability
5. Business Visibility & Governance
- Provide clear, proactive visibility on portfolio health
- Ensure accurate forecasting and timely reporting
- Maintain a no surprises governance approach
Success Metrics
- Consistent SLA adherence and recovery target achievement across Pan-India portfolios
- Measurable improvement in roll rates, resolution rates, and cost-to-collect across DPD buckets
- High client retention, renewal rates, and NPS from senior client stakeholders
- Year-on-year revenue growth from managed accounts via expansion and upsell
- Strong people metrics — team retention, internal promotions, and performance benchmarks
- Reduction in escalations and compliance incidents through proactive governance
Must-Have Skills
- Portfolio consistently meets or exceeds revenue and GP targets
- Stable, scalable delivery with predictable performance
- Strong lender confidence with high retention and satisfaction
- A self-sustaining leadership bench within the portfolio
- Zero last-minute escalations due to strong governance and foresight
What We're Looking For
- 15–18+ years of experience in collections, portfolio management, or operations leadership
- Proven track record of owning P&L / revenue and delivery outcomes
- Strong experience managing lender/client relationships at senior levels
- Demonstrated ability to build and scale mid-layer leadership teams (CM/AM/TL)
- High ownership mindset with strong analytical and execution capabilities
