We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.
Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Role:
Vice President - Client Support
Job Purpose: The Vice President Client Support leads the Client Support function for the asset management business, overseeing teams across Product Reporting, Marketing Intelligence, ESG Queries, Client Data and other clientsupport service areas. The role is responsible for delivering highquality support, strengthening global capability from India, driving continuous improvement and innovation, and shaping a scalable, automated and clientcentric service model.
Key Responsibilities (including but not limited to):
Strategic Leadership
- Set the strategic direction for the Client Support function, aligned with global client and reporting priorities.
- Engage with global partners to understand evolving needs, agree on joint plans and review performance through structured, datadriven discussions.
- Establish India as a centre of excellence through capability building, innovation and consistent delivery against quality and cost targets.
Service Delivery Excellence
- Ensure accurate, timely and highquality delivery across all client support activities.
- Strengthen controls, data accuracy and adherence to internal guidelines and standards.
- Drive simplification, standardisation and productivity improvements through automation, analytics and continuous improvement initiatives.
- Lead transitions of work from vendors and onshore teams, ensuring strong controls and seamless knowledge transfer.
Client & Stakeholder Engagement
- Serve as a strategic contact point for reportingrelated inquiries, escalations and guidance.
- Conduct structured stakeholder reviews (e.g., scorecards, performance dialogues) to maintain transparency and drive service enhancements.
- Work closely with Client Services, Product, Marketing, Investments and Technology teams to streamline delivery and elevate client experience.
Technology, Data & Automation
- Assess and implement tools and capabilities that enhance reporting, data quality, automation and workflow integration.
- Keep abreast of industry developments in reporting technology, digital enablement and clientfacing innovation.
Governance, Risk & Compliance
- Ensure adherence to regulatory requirements, internal compliance, intra-group governance requirements including minimum standards for all transitions & day-to-day delivery are complied.
- Maintain a robust control environment, proactively identify risks and oversee remediation where needed.
People Leadership & Culture
- Build and develop highperforming teams with deep subjectmatter expertise and a global mindset.
- Foster a culture of innovation, collaboration, accountability and inclusion.
- Lead talent planning, coaching, succession development and retention initiatives to build longterm capability.
Required Background
Qualifications, Skills & Experience
- 15+ years of leadership experience in global asset management or financial services with demonstrated success in managing complex, multiteam environments and strategic transformation.
- Strong experience in client support functions within a global, matrixed structure and understanding of client-life cycle.
- Ability to translate strategy into actionable plans and lead teams through change and ambiguity.
- Proven success in influencing senior stakeholders and building strong crossfunctional relationships.
Technical & Leadership Skills
- Strong understanding of asset management, client support, ESG, marketing analytics and client related data domains.
- Expertise in automation, analytics, continuous improvement and change management.
- Excellent communication, problemsolving and stakeholdermanagement skills.
- Demonstrated ability to develop talent and build future leaders.
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
