Vice President - APS Lead - AML & Regulatory Compliance

Department: CIB IT CEFS APS

About Business line/Function:

Corporate and Institutional Banking or CIB Business Line consists of multiple mtiers like Client Engagement and Financial Security, Global Markets, Global Banking and Securities Services, each dealing with a specific set of Business function.

Application Production Support (APS) is a critical vertical within CIB ensuring 24*7 availability, stability and performance of CIB's mission-critical application in production. Resolving incidents, managing changes, and optimizing systems to minimize disruptions to trading, payments, risk management, and client services. Driving transformation through automation, cloud adoption, AI/ML-driven support, and legacy modernization

Position Purpose:

1. AML / Regulatory and Controls:

This role requires a strong understanding of Anti-Money Laundering (AML), sanctions compliance, and regulatory controls to ensure that all production support activities adhere to global and local regulatory requirements. Key responsibilities include:

• AML & Sanctions Compliance: Oversee the implementation and monitoring of AML transaction monitoring systems, sanctions screening, and suspicious activity reporting (SAR) to ensure compliance and other regulatory frameworks.
• Regulatory Reporting: Ensure accurate and timely regulatory reporting and collaborate with compliance teams to address regulatory incidents.
• Policy & Procedure Governance: Align production support processes with CIB's compliance policies, industry best practices, and regulatory expectations.
• Training & Awareness: Conduct training sessions for support teams on AML, sanctions, and regulatory requirements to foster a culture of compliance and risk awareness

This role demands leading a high-performing AML global team, collaborate with Development, Infrastructure, Security, and Business stakeholders, and ensure adherence to regulatory, audit, and CIB standards while fostering a culture of innovation, automation, and talent development.

Direct Responsibilities

Leadership & Operational Excellence

1. Strategic Leadership & Operational Excellence

• Global Support Ownership: Lead a high-visibility AML application support team for CIB's Client Engagement & Financial Security platforms, ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC.
• Service Improvement: Drive continuous improvement in Incident, Problem, and Change Management KPIs (e.g., MTTR, L3 escalation reduction) with data-driven insights and automation.
• Resiliency & IT Continuity: Own Disaster Recovery (DR), Business Impact Analysis (BIA), and IT Continuity Planning (ICP) to ensure zero downtime for critical applications.
• Stakeholder Governance: Act as the single point of contact for Business, Development, and Infrastructure teams, ensuring alignment on Operational Governance, support models, SLAs, and prioritization (e.g., Follow-the-Sun).

2. Technical & Process Innovation

• Monitoring & Observability: Enhance real-time monitoring (Dynatrace, Geneos, OpenSearch) and alerting frameworks (MONACO Monitoring as Code) to preemptively detect and resolve issues.
• Automation & Efficiency: Champion automation of manual processes (e.g., release deployments, incident triage) using Python, Ansible and others to reduce toil and operational risk.
• Technical Deep Dives: Lead root-cause analysis (RCA) for P1/P2 incidents, ensuring permanent fixes and knowledge transfer to reduce L3 dependency.
• Capacity & Performance: Partner with Infrastructure & Cloud teams to optimize application/infra capacity, cost efficiency, and scalability (on-prem/cloud).

3. Risk, Compliance & Audit

• Regulatory Adherence: Ensure compliance with CIB/IT Group policies, audit readiness, and control frameworks.
• Security & Hygiene: Oversee production security, vulnerability management, and obsolescence remediation in alignment with Cybersecurity & Risk teams.
• Incident & Crisis Management: Lead major incident resolution, post-incident reviews (PIR), and lessons-learned sessions to prevent recurrence.

4. People & Talent Development

• Team Leadership: Build and mentor a high-performing, globally distributed team, fostering career growth, upskilling, and succession planning.
• Shift & On-Call Management: Define fair and sustainableshift rotations, on-call policies, and work-life balance standards.
• Recruitment & Workforce Planning: Drive hiring strategies to attract top-tier support engineers with niche technical and soft skills.

5. Vendor & Third-Party Management (if applicable)

• Outsourcing Governance: Oversee vendor partnerships (e.g., FTS models), ensuring contractual SLAs, cost optimization, and quality delivery.

Technical & Behavioral Competencies

Category

Skills & Experience

ITSM Frameworks

Expertise in ITIL , Incident/Problem/Change Management, ServiceNow

Monitoring & Observability

Dynatrace, Geneos, ELK, Grafana, Power BI

OS & Database

Unix/Linux, Windows, Oracle / SQL

Scripting & Automation

Python, Ansible, CI/CD

Cloud & Infrastructure

Containerization (Docker/K8s), infrastructure hygiene

Security & Compliance

Production security controls/CyberArk, vulnerability management, audit remediation

Behavioral Competencies (Leadership Traits):

Executive Communication: Ability to articulate complex technical issues to stakeholders and business leaders.

Strategic Thinking: Balances short-term fixes with long-term resilience and automation roadmaps.

Global Collaboration: Works effectively with distributed teams, time zones, and cultural nuances.

Pressure & Crisis Management:Calm under fire, decisive during P1/P2 incidents, and skilled in stakeholder escalation.

Change Agent: Challenges status quo, drives process improvements, and adopts emerging tech (e.g., AIOps).

Talent Developer:Mentors future leaders, fosters knowledge sharing, and builds high-trust teams.

Why This Role :

High Impact: Directly influences CIB's Client Engagement and Financial Security operations Anti Money Laundering Teams.

Innovation: Opportunity to shape automation, AI/ML-driven support, and cloud-native resilience.

Global Exposure: Work with top-tier stakeholders across Paris, London, Hong Kong, and Mumbai etc.

Specific Qualifications:

15+ years AML Application Production Support Experience Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills:

• Adaptability
• Decision Making
• Organizational skills
• Creativity & Innovation / Problem solving

Education Level: Bachelor Degree or equivalent