Veterinary Clinic Receptionist

Company Description Posh Pets is a premium, integrated pet care brand that brings veterinary services, professional grooming, and curated pet retail together under one roof. With multiple locations, the company is focused on wellness, trust, and exceptional service for pets and their families. Posh Pets is driven by a strong commitment to animal wellbeing, combining compassionate care with innovation and community engagement. From routine checkups to advanced veterinary support, Posh Pets aims to be a trusted partner throughout every pet's life. The brand's ethos, Pure Love. Better Care. Trusted Always, guides its approach to pet care and client service.

Role Description The Veterinary Clinic Receptionist is a full-time, on-site role based at our Mumbai clinic. This position is responsible for welcoming clients and pets, managing check-ins and check-outs, and answering phone calls, emails, and messages in a professional and empathetic manner. Daily tasks include scheduling and confirming appointments, maintaining accurate client and patient records, processing payments, and coordinating with veterinary and grooming teams to ensure smooth clinic operations. The receptionist also provides information about services, explains basic procedures and policies, and assists clients with forms, documentation, and follow-up reminders. The role requires consistent front-desk presence, support during busy hours, and a strong focus on creating a warm, efficient, and organized experience for pet parents.

Qualifications

• Strong customer service and client-facing skills, including clear communication, active listening, and a friendly, professional demeanor.
• Solid administrative abilities such as appointment scheduling, data entry, record management, and handling billing or payment processing.
• Basic computer proficiency, including use of clinic management or CRM software, email, and common office applications.
• Organizational and time-management skills, with the ability to multitask, prioritize tasks, and support a busy clinical environment.
• Capacity to remain calm and compassionate when working with anxious pets or distressed clients, and to handle confidential information responsibly.
• Fluency in English and local languages commonly spoken in Mumbai, with clear verbal and written communication.
• Prior experience in a veterinary clinic, healthcare, or hospitality front desk is an advantage but not mandatory.
• Minimum educational qualification of high school diploma; a certificate or degree in administration, hospitality, or related fields is a plus.