Vertical Head Staffing & Managed Services

Location: Bangalore, Hyderabad, NCR

Reporting To: President

Lead the Future of Workforce Solutions

We are looking for a dynamic and commercially driven leader to head our Staffing, Permanent Recruitment, and Managed Services business across India. This role offers the opportunity to shape business strategy, drive profitable growth, strengthen client partnerships, and lead large-scale workforce solutions in a rapidly evolving market.

As the Vertical Head, you will have end-to-end responsibility for business performance, revenue growth, profitability, operational excellence, customer satisfaction, and talent leadership while building a high-performing and future-ready organization.

Key Responsibilities

• Define and execute growth strategies to drive profitable expansion across Staffing, Permanent Recruitment, and Managed Services while identifying market opportunities, shaping business plans, and delivering sustainable business growth.
• Own and drive revenue growth, gross profit performance, and overall business profitability by optimizing pricing, margins, resource utilization, and operational efficiency across Staffing, Recruitment, and Managed Services businesses.
• Build and strengthen executive-level client relationships to drive customer satisfaction, retention, business growth, and service excellence while ensuring successful delivery and resolution of critical client needs.
• Lead MSP, RPO, Project Staffing, and Workforce Management operations by driving service excellence, governance, SLA/KPI performance, automation, business continuity, risk management, and high-quality service delivery.
• Drive operational excellence across staffing and recruitment by enhancing recruiter productivity, hiring effectiveness, workforce performance, and compliance with labour laws, statutory requirements, and organizational policies.
• Lead and develop a high-performing, multi-location workforce by fostering a culture of accountability, collaboration, and excellence. Drive leadership development, succession planning, employee engagement, diversity, inclusion, and talent growth initiatives.
• Ensure compliance with organizational governance, statutory, contractual, and regulatory requirements while maintaining robust risk management and audit readiness.
• Establish effective controls, reporting mechanisms, and mitigation strategies to safeguard business operations and support sustainable growth.
• Drive digital transformation, automation, innovation, and continuous improvement by leveraging data-driven insights to enhance productivity, operational excellence, and customer workforce solutions.

Qualifications

• Bachelor's Degree in Business, Engineering, or a related discipline.
• MBA or equivalent post-graduate qualification preferred.

Experience

• 15+ years of experience in Staffing, Recruitment, Workforce Solutions, Managed Services, or Talent Solutions.
• 8-10 years of senior leadership experience managing large teams and full P&L responsibility.
• Demonstrated success in driving revenue growth and profitability.
• Strong expertise across Staffing, Permanent Recruitment, and Managed Services businesses.
• Experience managing enterprise clients and large-scale operations.