Role Summary
Own the end-to-end delivery and scaling of the Banking & Financial Services (BFSI) vertical across India delivery. You will run a disciplined delivery operating system—program governance, margin protection, talent deployment, quality outcomes, and client satisfaction—while expanding scope within existing accounts and enabling new wins through strong solution-to-delivery handoffs. This role requires delivery leadership in security- and resilience-sensitive environments and the ability to build sub-vertical competency across Retail/Commercial Banking, Payments, Insurance, Capital Markets, and FinTech ecosystems.
Key Responsibilitie
s BFSI Vertical Build-out (Sub-vertical Capabilities, Offerings, and Competency
- )Build and scale the BFSI vertical by establishing sub-vertical solution and delivery competency across Retail/Commercial Banking, Payments, Insurance, Capital Markets, and FinTech ecosystems
- .Define vertical-specific capabilities (delivery playbooks, accelerators, security/compliance patterns, reference architectures, runbooks for run/ops)
- .Create and operationalize solution offerings per sub-vertical (packaged scopes, outcomes, pricing guardrails), in partnership with practice leads (Data/AI, QE/Automation, Cloud/ITO, Product Engineering)
- .Build competency depth through training, SMEs, reusable assets, and delivery governance standards, ensuring consistent outcomes across accounts
. Delivery Ownership (Portfolio / Programs / Managed Services
- )Own delivery across BFSI accounts: delivery planning, execution governance, escalations, and client outcomes
- .Drive a standardized delivery model across projects and managed services (run + enhance + optimize)
- .Establish service governance: weekly ops reviews, monthly service reviews, and continual improvement plans (CIP)
. Rapid Expansion Across Existing Accounts (Land-and-Expand
- )Build account-level expansion plans: whitespace mapping, stakeholder coverage, and quarterly conversion targets
- .Convert expansions via workshops/POVs jointly with Practice Leads/Presales; ensure clean handoff into delivery
. Security, Compliance & Operational Resilienc
- eEnsure delivery is security- and resilience-aware: access controls, change control, incident response coordination, and audit readiness aligned to client expectations
- .For payments programs, ensure delivery processes and controls align to PCI DSS expectations for protecting payment account data (as applicable to the client environment)
- .Strengthen third-party delivery discipline (vendor/partner oversight, due diligence inputs, documentation) aligned with BFSI third‑party risk expectations where relevant
. Financial Ownership (GM, Leakage Control, Productivity
- )Own portfolio margin outcomes: GM realization, utilization, pyramid health, estimation variance control, and change-order discipline
- .Implement leakage controls: scope boundaries, acceptance criteria, rate/mix governance, and proactive risk management
. Talent, Capacity & Delivery Governanc
- eBuild and lead delivery leaders (program managers, delivery managers, engagement leads) and ensure deployable capacity aligned to BFSI demand
- .Drive bench-to-billable conversion and capability depth aligned to vertical roadmap
. Cross-Functional Alignment (Sales / Presales / Practices
- )Run a strong golden thread: solution → estimate → SoW → delivery handoff → value realization
- .Partner with practice leaders to assemble squads and accelerators; ensure repeatable delivery patterns and reference harvesting
. Areas of Expertise / Experienc
- eDelivery leadership in Banking & Financial Services (BFSI) enterprises and/or FinTech
- sSub-vertical competency build-out: Banking, Payments, Insurance, Capital Markets, FinTech ecosystem
- sProgram governance, escalations, and managed services delivery model
- sSecurity/compliance-aware delivery discipline; operational resilience mindset; audit readines
- sFinancial rigor: GM, utilization, leakage control, estimation disciplin
- eClient leadership: executive communications, QBRs, outcome-based deliver
y Success Metrics (summary KPIs
- )Client outcomes: CSAT/NPS, renewal/retention (for managed services), executive stakeholder confidenc
- eDelivery health: on-time delivery, SLA attainment (where applicable), incident/defect trends, escalation rat
- eSecurity & resilience: change success rate, incident response readiness, audit findings/observations closure (as applicable
- )Financials: GM realization, utilization/pyramid health, estimation variance, change-order captur
- eExpansion: revenue growth within existing accounts via add-on programs and managed service
- sOperational rigor: governance cadence adherence and documentation completeness (where applicable
) Tooling / Operating Systems (preferred
- )Delivery governance: Jira / Azure DevOps, Confluence; MS Project (as needed
- )ITSM (for run/ops): ServiceNow (preferred) / Jira Service Managemen
- tReporting: Power BI / Tableau (or equivalent), executive dashboard
- sSecurity/process controls: change/access control workflows; evidence management practices (as required by clients
) Experienc
- e12–15+ years in delivery leadership; strong background in BFSI accounts/programs preferred
- .Demonstrated ability to run multi-program portfolios with P&L-style delivery accountability
- .Proven record of scaling delivery teams and improving predictability, margin, and client satisfaction
.
