Role & Responsibilities:
- Serve as the primary point of contact for vendor-related inquiries and support.
- Monitor vendor performance and ensure compliance with SLAs.
- Coordinate with internal departments to resolve vendor-related issues.
- Track and report on vendor metrics and performance indicators.
- Assist in onboarding new vendors and maintaining vendor documentation.
- Ensure timely processing of vendor invoices and payments.
- Collaborate with procurement and legal teams on vendor contracts and renewals.
- Maintain accurate records of vendor interactions and service issues.
- Support audits and compliance reviews related to vendor management.
- Identify opportunities for process improvements in vendor support operations.
Preferred candidate profile:
- 2 years of experience in vendor management or support roles.
- Strong communication and interpersonal skills.
- Excellent organizational and documentation abilities.
- Proficiency in Microsoft Office and vendor management systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Attention to detail and commitment to accuracy.
- Experience working with cross-functional teams.
- Understanding of procurement and contract management processes.
- Customer service orientation and problem-solving mindset.
- Availability to work U.S. hours.
