Vendor Relations Specialist

Job Description – City Vendor Manager

Role Overview

We are looking for a highly driven City Vendor Manager to own the end-to-end vendor ecosystem for a city. The role requires managing contractor relationships, resolving escalations, driving timely payouts, and ensuring seamless coordination between internal stakeholders and vendors. The ideal candidate is data-driven, possesses exceptional stakeholder management skills, and can influence outcomes through strong communication and negotiation.

Key Responsibilities

• Own the complete vendor management function for the assigned city.
• Manage end-to-end vendor escalations and ensure timely resolution with a high level of ownership.
• Drive vendor payouts by coordinating with internal finance, operations, and business teams to ensure adherence to timelines.
• Build and maintain strong relationships with a large contractor/vendor base to drive performance and maintain compliance.
• Influence vendors to improve operational adherence, quality, and customer experience.
• Collaborate cross-functionally with Operations, Finance, Procurement, Quality, and Leadership teams to drive key business outcomes.
• Analyze vendor performance, identify gaps, and drive data-backed improvement initiatives.
• Monitor operational metrics, identify risks proactively, and recommend corrective actions.
• Ensure process compliance while continuously improving vendor experience and operational efficiency.

Desired Skills

• Excellent stakeholder management and relationship-building skills.
• Strong in data analysis and have high proficiency in google sheets, SQL
• Strong communication, negotiation, and influencing abilities.
• High ownership with the ability to independently drive initiatives.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience handling a large contractor or vendor network is highly preferred.
• Sales acumen with the ability to build trust and drive outcomes through relationships.

Preferred Qualification

• sBachelor's degree in Engineering, Business, Operations, or a related field
• .2–4 years of experience in Vendor Management, Sales, Business Operations, Analytics, or a related domain
• .Prior experience managing large vendor/partner ecosystems is preferred
• .Experience in startups, marketplaces, construction, logistics, e-commerce, or similar operational businesses is an added advantage

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