Vendor Operations Specialist
About Medline:
Medline India was setup in 2010 in Pune, primarily as an offshore Development center and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1300+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. Medline India is proud to be certified as a Great Place to Work by the Great Place to Work Institute (India) for the duration June 2025 June 2026.
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together in order to solve today's toughest healthcare challenges. These are testimonies to Medline been consistently ranked as Best Employers in multiple categories by Forbes for the last couple of years. We have also been listed at #16 place on Fortune 500 list with $20 Billion sales last year. At Medline India #PeopleMatter.
Medline Industries is a healthcare companya manufacturer, distributor and so much more, doing business in more than 125 countries and territories around the world. We provide the quality medical products and solutions our customers need to deliver their best care to every person in every care setting. Together, we free up the clinical and supply chain resources required to improve the overall operating performance of healthcare.
Why join Medline:
- A direct, full-time employment in a large, stable, rapidly growing and yet profitable company.
- First-rate compensation and benefits package.
- Genuine individual growth potential in this new establishment.
- Open door and highly ethical work culture, with due accountability.
Job Description:
The vendor Operations Specialist manages the inventory aspects of the distributed products at the backend to ensure the smooth functioning of the overall supply chain.
This role is responsible to provide operational support through timely and accurate processing of managed reports, surplus and workflows regarding distributed product on inbound and outbound orders. This position will ensure vendor data and company data are in sync to one another in all aspects.
Job Responsibilities:
- Handling stock on hold in branch - Investigate product held stock for damages, expired, and recall issues. Act as a liaison between warehouses and vendors to allocate charges as necessary.
- Surplus - Monitor and analyze the inventory levels across all the warehouses to determine the surplus situations, make a sound decision and exercise the appropriate course of action (Push customer/ sales purchase, internal branch transfers, vendor returns or scrap orders) to maintain optimum inventory levels.
- Customer returns - Evaluate and make timely decisions regarding customer returns while being cognizant of thresholds and procedures to prevent surplus.
- Item maintenance - Maintain general items (create, maintain, discontinue, reactivate), maintain SAP files as it relates to vendor changes. Review source documents for data input.
- Vendor Mergers Handling item transitions post vendor mergers
- Purchase Information Records maintenance - Maintain PIR records, submit price changes prior to their effective date.
- Accounts payable issues - Resolve any A/P issues (over bill, under bills, additional fees & freight, shortage chargebacks, etc.).
- Warehouse receiving challenges - Resolve complaints regarding shipping discrepancies, handle packaging issues and overage situations.
- Product support - Process product support requests submitted by sales reps/ customers. Research, validate and analyze the product information and suggest a best fit for customer's requirement.
- Establish a thorough work coordination with the following groups: Vendor Relations, Vendor Representatives, Quality, A/P, Inventory Management and other appropriate Distribution personnel.
- Perform additional tasks as necessary to support the day to day responsibilities of the Department
- Vendor Operations specialist should meet the productivity count and quality standards set by the Division.
Skills / Experience
- Experienced in processing requests by understanding and prioritizing their importance and drawing clear and concise conclusions.
- Experienced in utilizing time management skills such as prioritizing/organizing and tracking details and meeting deadlines.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience collaborating with internal resources and external resources to meet department goals within established timelines.
- Previous vendor/material/inventory management experience is preferred
- Intermediate to Advanced knowledge of Excel (V-Lookup, H-Lookup, Pivot, formatting cell, filtering and sorting etc.)
- Extremely good analytical skills are required
- Strong and polished English communication, both written and oral.
- Must be flexible to work overtime during high influx of requests
- Deadline and detail orientated individual
- Must be a team player, self-driven and hardworking
Educational Qualification
MBA Specialization in Operations/Supply chain
B. Pharm, M. Pharm
Any Graduate
Disclaimer: This position description in no way states or implies that all of the above responsibilities will be assigned to or performed by an individual holding this position. Employees must follow any other job-related instructions and fulfill any other job-related activities assigned to them by their Lead(s)/manager(s).
