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Job Description

  • 7+ years of overall experience needed, including a minimum of 4 years of hands-on experience with VBCS.
  • Proficiency in Visual Builder/Oracle JET, JavaScript, REST APIs, HTML, CSS, and SQL required.
  • Functional knowledge of CRM, SFA, and PRM.
  • Experience configuring business processes and security mechanisms (e.g., job roles), and working with various authentication methods (Bearer Token, Basic Auth, OAuth, JWT).
  • Experience in OICS (Oracle Integration Cloud) will be an added advantage.
  • Ability to analyze existing configurations/scripts and create detailed functional and technical documentation.
  • Desired Criteria:4+ years of industry experience in Oracle CX.
  • Minimum 1-year experience in a support project.
  • Strong expertise and experience in technical solutioning.
  • Should be able to understand and transform business requirements to CX solutions
  • Should be able to work any shift.
  • Should have excellent analytical skills to solve complex problems.
  • Certificate in CX Redwood/CX App Development/CX Integration is preferred.

More Info

About Company

Job ID: 113297363

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