We are looking for tech-savvy personnel who possess a result-oriented attitude. Duties for the Implementation Analyst will include a broad range of tasks such as maintaining ongoing customer relationships and networking, contributing to customer retention, onboarding, and training clients. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer queries.
Company website : www.cygnet.one
Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able to communicate clearly and effectively. The overall responsibility is a combination of (but not limited to) skills Project Management, Indirect Taxation, Dubai E-Invoicing regulations, Govt and Cygnet API knowledge, customer training, and VAT return filing process.
Responsibilities:
1. E-Invoicing & VAT Compliance:
- Stay up to date with UAE VAT regulations, Dubai E-Invoicing requirements (e.g., FTA guidelines), and ensure that project activities are compliant.
- Assist clients in setting up, integrating, and maintaining E-Invoicing systems as per UAE regulatory standards.
- Guide clients in preparing and filing VAT returns, ensuring accuracy and timeliness.
- Address any E-Invoicing or VAT-related queries from project stakeholders.
2. Project Planning:
- Collaborate with project managers to develop project plans, timelines, and resource allocation for E-Invoicing implementation projects.
3. Documentation & Reporting:
- Maintain project charters and detailed implementation documentation.
- Publish regular project status updates to stakeholders, highlighting progress and compliance status.
4. Stakeholder Communication:
- Act as a liaison between internal teams (Engineering, Product, Compliance) and clients.
- Communicate E-Invoicing requirements, updates, and best practices to project stakeholders.
5. Risk Management:
- Identify potential risks during E-Invoicing implementation or compliance cycles and propose mitigation strategies.
- Assist in resolving issues that may arise during project execution.
6. Cross-functional Collaboration:
- Work closely with Finance, Legal, Engineering, Product Management, and Compliance teams to ensure smooth project execution and regulatory adherence.
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