Leverage ones Customer Experience (CX) design skills and deliver an engaging customer-focused digital experience across company assets like website, customer service portal.
Deliver a human-centered design to create customer journeys, identify pain points and design solutions that deliver superior digital customer experience.
Translate business requirements into compelling UIUX solutions and develop end-to-end customer journey maps by applying principles of customer-centered design.
Analyse and map consumer behaviour on all assets using digital experience analytics platforms like Contentsquare, Smartlook, Glassbox etc.
Hands-on experience on design tools like Sketch, Figma, Zeplin, Invision, Adobe XD and the likes is a must.
Create customer journeys maps basis the user behaviour analysis, customer segments and personas.
Conduct usability testing of customer journeys with a tools like UsabiltyHub, UserZoom and objectively evaluate and refine the concepts of UIUX based on the output of the test.
Own and deliver the KPIs for a zero-error environment, increased journey completion rate and high NPS.
Work with cross-functional teams to directly influence customer roadmaps that deliver best-in-class digital experiences.
Build a partner ecosystem to deliver the CX objectives for the company.
Continuously assess customer experience trends and market landscape to generate most up-to-date insights, findings and the best customer-centric UIUX practices across platforms.
Ideate and build a comprehensive library of interactive prototypes to define the micro interactions and micro animations.
Ideal Candidate
Bachelors degree in design or a related field
Working knowledge of UX design principles
Knowledge of Wireframing/prototyping tools
Good knowledge of UX design tools such as Figma, Axure, or InVision
Experience with user testing and usability analysis
