About the role
Serve as a Functional Helpdesk SME specializing in Oracle Fusion Cloud, responsible for configuring the system and collaborating with clients to develop tailored solutions.
Key responsibilities
- Collaborate with clients to gather and analyze Helpdesk requirements.
- Propose and implement configuration solutions aligned with client needs.
- Manage and optimize integration points within the Oracle Cloud Helpdesk environment.
- Provide functional expertise and troubleshooting during Helpdesk operations.
Required skills and experience
- Proficient in Oracle Cloud Helpdesk configuration and functionality.
- Strong understanding of integration points related to Helpdesk.
- Experience engaging with clients to translate requirements into system solutions.
- Ability to configure and customize Oracle Fusion Cloud Helpdesk modules effectively.
Location
Bangalore, Karnataka, India
