JOB DESCRIPTION
Are you ready to make an impact at DTCC
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay and Benefits:
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
The Impact you will have in this role:
About DTCC UX COE:
The UX Center of Excellence is DTCC's centralized design team, driving user experience strategy and execution across all business lines. We champion design thinking, modern UI frameworks, and human-centered design to deliver intuitive, accessible, and transformative digital experiences for DTCC's global financial services ecosystem.
Why Join DTCC UX COE
- Be part of a centralized UX team shaping the future of financial services.
- Drive transformational initiatives impacting global markets.
- Collaborate with industry leaders in technology and design.
Role Overview:
The Associate Director of User Experience Design is a transformational leader within the UX COE, responsible for shaping and evolving DTCC's enterprise UX strategy. This role will lead high-impact initiatives across multiple business units, ensuring that user-centric design principles are embedded in every product and service. The ideal candidate will have deep expertise in design thinking, with a strong focus on empathy, problem definition, and ideation phases, and a proven track record of delivering innovative solutions in financial services.
Key Responsibilities:
- Strategic Leadership:
- Drive UX vision and strategy for enterprise-wide digital transformation initiatives.
- Partner with senior stakeholders to align UX goals with business objectives.
- Design Thinking & Innovation:
- Lead workshops and discovery sessions focused on empathy, defining user needs, and ideation.
- Champion human-centered design methodologies across the organization.
- Experience Design Delivery:
- Oversee creation of user journeys, personas, and conceptual frameworks for complex financial workflows.
- Ensure consistency and scalability through design systems and component libraries.
- Collaboration & Influence:
- Work closely with Product, Technology, and Business teams to integrate UX best practices.
- Advocate for accessibility, usability, and compliance standards in all design outputs.
- Mentorship & Team Development:
- Coach and develop UX designers and researchers within the COE.
- Foster a culture of innovation, collaboration, and continuous learning.
Required Qualifications:
- Experience:
- Minimum 15 years in UX design, with at least 5 years in leadership roles.
- Proven experience in financial services or related regulated industries.
- Skills:
- Deep expertise in design thinking, especially empathy, define, and ideation phases.
- Strong portfolio demonstrating enterprise-scale UX solutions.
- Proficiency in UX research, interaction design, and modern design tools (Figma, Sketch, etc.).
- Leadership:
- Ability to influence senior executives and drive organizational change.
- Exceptional communication and stakeholder management skills.
- Education:
- Bachelor's or Master's degree in Design, HCI, or related field (or equivalent experience).
Preferred Qualifications:
- Experience with design systems and component libraries in large organizations.
- Familiarity with front-end technologies and accessibility standards (WCAG).
- Certification in Design Thinking or related methodologies.
Cultural Fit & Leadership Competencies:
- Innovative Mindset:
- Embraces change and drives creative solutions for complex problems.
- Collaborative Leadership:
- Builds strong cross-functional relationships and fosters trust.
- Strategic Influence:
- Communicates vision effectively and inspires stakeholders at all levels.
- Empathy & Advocacy:
- Champions user needs while balancing business priorities.
- Continuous Learning:
- Promotes a culture of growth, experimentation, and knowledge sharing.
ABOUT THE TEAM
To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.
