Roles & Responsibilities :
- Lead end-to-end UX Research (including prioritizing, planning, executing, and translating research into insights), spanning everything from high-level, strategic topics to tactical usability testing.
- Collaborate closely with cross-functional teams and stakeholders to define research objectives, align on project goals, and deliver actionable insights.
- Understand and incorporate complex technical and business requirements into research.
- Analyze and synthesize complex research data to identify patterns, trends, user pain points, and opportunities.
- Translate research findings into clear, concise, and actionable insights and recommendations.
- Create compelling research deliverables such as user personas, journey maps, affinity diagrams, and research reports to effectively communicate insights to diverse audiences.
- Present research findings and recommendations to stakeholders at various levels, advocating for user-centered actions.
- Contribute to the continuous improvement of our UX research practices, exploring new methodologies and tools.
Minimum Qualifications:
- 2 years of dedicated, applied experience in User Experience Research, conducting research for digital products and services within a professional setting.
- Bachelor's degree in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, Information Science, Design, or a closely related field.
- A strong portfolio or case studies showcasing your research process, the methodologies you have used, and the direct impact of your insights on product or design outcomes.
Preferred Qualifications:
- Master's or PhD degree in HCI, Cognitive Science, Statistics, Psychology or related field.
- 2- 3 years of experience working with various stakeholders & teams.
- Experience in research methods, including when and how to apply them during each phase.
- Ability to ramp up quickly in a technical and complicated product space and ability to navigate ambiguity.
- Excellent collaboration, facilitation, and communication skills.
