User Experience Designer

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, and THG Fulfilment. Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble. Technology is the driving force behind THG Ingenuity, and it starts with our people. We are ambitious with our goals and challenge conventional thinking.

THG Ingenuity is different because we support every single person to make a massive impact and drive their own work. Our people are always learning, and we work every day to ensure our technology, from our software platforms to our hosting services, to our AI capability and beyond, is world class. This enables us to keep powering THG Ingenuity and our partners on a global scale.

About the Role

We are looking for a mid-weight UX Designer to join our growing team of digital specialists. You will play a key role in shaping insight-driven, scalable experiences across our marketing site and apps portfolio, supporting with digital experiences for brands including King Street Townhouse, Hale Country Club & Spa, City AM mobile app and internal marketing sites for THG, THG Ingenuity & THG Studios. You will lead end-to-end design initiatives, working within cross-functional squads to deliver impactful user experiences that drive business growth.

Responsibilities

• Conduct and interpret user research results and apply insights to design decisions
• Conduct competitor benchmarking and customer analysis
• Analyse user feedback and iterate to enhance user experience
• Apply and contribute to design systems
• Create wireframes, user journeys, sitemaps, and visual designs using a lean, agile approach across devices
• Advocate for and implement accessible design solutions
• Conduct and support usability testing activities
• Present design work clearly to stakeholders, justifying design decisions with confidence
• Create personas and usage scenarios to inform design direction and decisions
• Promote design and accessibility standards to ensure consistency across products and brands
• Develop interactive product prototypes
• Support team members with collaborative sessions and design feedback

Qualifications

UX Designer (4-10 years experience)

Required Skills

• Experience working across the end-to-end design process
• Exposure to performance marketing / conversion rate optimisation is advantageous
• An extremely keen eye for modern visual design and UI expertise
• Comfortable using research and data to inform design decisions
• Familiar with operating in complex environments with multiple stakeholders
• Proactive, adaptable, and confident working with ambiguity

Preferred Skills

• Strong working knowledge of Figma and modern prototyping tools (Claude Design/Code, v0, Lovable, etc. preferable)
• Experience with research and testing platforms
• Familiarity with analytics tools such as Google Analytics or ContentSquare is essential
• Understanding of design systems and scalable UX practices

What a Typical Few Weeks Looks Like

• Sharing project work in UX showcase sessions
• Participating in design critiques and peer reviews
• Collaborating with Product, Research, and Engineering on strategy and delivery
• Engaging in 1:1s focused on development and progression
• Using dedicated R&D time to build new skills and explore emerging practices
• Designing and optimising critical user journeys across desktop, mobile and native app experiencesContributing to team culture and continuous improvement initiatives

Equal Opportunity Statement

THG Ingenuity is an equal opportunity employer. We are committed to creating an inclusive, respectful and merit-based workplace where all employment decisions are made without discrimination on the basis of race, color, religion, caste, gender, gender identity or expression, sexual orientation, disability, age, marital status, pregnancy, nationality, veteran status, or any other status protected under applicable Indian laws. We encourage applications from candidates of all backgrounds and are committed to providing reasonable accommodation throughout the recruitment process, where required.