Company Description
Umruz Tech Solutions Pvt. Ltd. is dedicated to ensuring excellence in quality, safety, and efficiency for businesses. By offering tailored solutions, we help organizations optimize their processes and achieve their goals effectively. We pride ourselves in delivering results that exceed expectations through innovation and commitment. Our team is passionate about fostering growth and providing superior service for our clients.
Role Description
This is a full-time on-site position located in Bengaluru South for a US Voice Process role. The primary responsibilities include handling customer queries through calls, ensuring exceptional customer service, and resolving issues promptly and professionally. The role involves monitoring business processes, providing necessary training, and collaborating with teams to enhance customer experience and process efficiency. The candidate will act as a key point of contact for understanding and addressing customer needs.
Qualifications
- Strong communication skills to effectively interact with customers and resolve inquiries
- Proficiency in Customer Service and related interpersonal skills
- Analytical skills to interpret customer needs and improve processes
- Experience in Business Process Improvement and problem-solving
- Competence in delivering training and onboarding for new processes
- Adaptable and detail-oriented with a focus on providing high-quality service
- Willingness to work flexible shifts as required
