Us Voice Process

Dear Candidate,

Good Day!

Please find the job description below. Kindly acknowledge and let us know your interest by reverting with your updated resume.

Job Description: Inbound Sales Representative Associate

Skill Required:Next Generation Customer Operations Customer Service Technology (Voice Process)

Location:Mumbai (Vikroli)

Qualification:Any Graduation

Experience:13 Years

Employment Type:Full-Time

Shift:Rotational

Communication In- English

Interview ON:-31-Mar-26

______________________________________________________________________________________________________________________________________________________

About the Role

You will be aligned with the Customer Support verticalwithin Next Generation Customer Operations Customer Service Technology. The role focuses on resolving customer concerns, improving service quality, and ensuring efficient handling of queries through advanced contact center platforms.

You will support employees, customers, and vendors of client organizations while delivering high-quality, structured, and optimized service interactions.

This position involves a blended support modelwith:

• 6070% interactions via calls,
• the remaining volume split between emails and chats,
• and service delivery primarily for the US region (night shifts IST).

What Would You Do

• Manage and resolve customer queries, complaints, and escalations, ensuring best-in-class resolutions.
• Handle employee, customer, and vendor queries via calls, emails, and chats.
• Close faults, tickets, and complaints within defined SLAs.
• Deliver seamless, personalized service experiences using customer service technology platforms.
• Ensure adherence to structured processes to enhance customer and employee satisfaction.
• Apply problem-solving, logical reasoning, and critical thinking to handle routine and complex queries.
• Support a high-volume contact center environment by leveraging modern customer service technology.

What We Are Looking For

• Ability to handle disputes and customer escalations
• Strong communication skills (verbal & written)
• Ability to meet deadlines and work under pressure
• Flexible and adaptable to changing business needs
• Strong team player with collaborative mindset
• Customer-centric attitude and service orientation

Roles and Responsibilities

• Solve routine problems using established guidelines, precedents, and standard procedures.
• Interact primarily with your own team and direct supervisor.
• Follow detailed to moderately detailed instructions for daily tasks and new assignments.
• Make decisions that impact your own scope of work.
• Contribute as an individual contributorwithin a defined functional area.
• Work in rotational shifts, including night shifts aligned to US business hours.

About Accenture

Accenture is a global professional services company that helps major businesses, governments, and organizations build their digital core, optimize operations, and enhance revenue growth. With over 791,000 peopleserving clients in more than 120 countries, we bring deep technological expertise, strong ecosystem partnerships, and unmatched industry experience. Our services span Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song, all driven by a culture of innovation and shared success.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

Accenture is committed to a workplace where all individuals have equal opportunities. Employment decisions are made without regard to race, gender, age, religion, disability, veteran status, sexual orientation, gender identity/expression, genetic information, marital status, citizenship, or any other status protected by law. Our diversity drives innovation and enhances our ability to serve clients and communities effectively.

Kindly share your updated resume along with the following details at your earliest convenience:

Notice Period / Last Working Day (if serving)-

Current CTC-

Expected CTC-

Current Company-

Total Years of Experience-

Relevant Experienceforthis Role-

Do you have any offer(s) in hand (Yes/No If yes, please mention details)-

Current Location-

PreferredLocation-