US Talent Sourcer

About Us

Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.

Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.

Built on a CX-native foundation, Observe.AI works with 300+ global brands in Financial Services, Insurance, Healthcare and Consumer Services, including brands like DoorDash, Affordable Care, to improve customer satisfaction, boost productivity, and deliver consistent, scalable performance across every customer interaction.

Why join us

Join Observe.AI at a pivotal stage of growth and help scale high-impact GTM teams for a category-leading AI company transforming customer conversations through Voice AI and Conversational intelligence. We are looking for a proactive and detail-oriented US Talent Sourcer to support our Talent Acquisition team in hiring top talent across GTM functions in the United States. This role will focus on identifying, engaging, and screening potential candidates while partnering closely with recruiters to build strong talent pipelines. The ideal candidate has to have experience in sourcing candidates in the US market, conducting initial qualification conversations, and leveraging modern sourcing tools to identify passive talent

What you'll be doing

• Source high-quality candidates through LinkedIn Recruiter, job boards, ATS databases, referrals, and other sourcing channels
• Screen inbound applicants against predefined role requirements and recruiter guidance
• Conduct initial outreach to passive candidates and assess interest in opportunities.
• Perform preliminary qualification calls to validate candidate fit, experience, compensation expectations, and work authorization
• Present qualified candidates to recruiters with detailed screening notes and recommendations.
• Build and maintain talent pipelines for current and future hiring needs
• s.Support market mapping, competitor research, and talent intelligence project
• Maintain accurate candidate records and activity within the ATS
• Partner closely with US recruiters to support priority hiring initiatives and improve pipeline quality

What you bring to the role

• 2+ years of talent sourcing or recruiting experience, preferably supporting US-based hiring
• Experience sourcing for GTM roles such as Sales, Customer Success, Marketing, Revenue Operations, and Business Development
• Experience working with US recruiters and hiring managers across multiple time zones
• Hands-on experience using LinkedIn Recruiter, job boards, and sourcing techniques to identify passive talent
• Strong candidate screening and assessment skills
• Excellent verbal and written communication skills
• s.Experience working with ATS platforms and sourcing tools
• Ability to manage multiple requisitions and deliver quality candidate pipelines in a fast-paced environment
• Strong attention to detail and organizational skills